Customer Success Manager, H1

Health Plans

$90-108k

Plus a variable commission based on personal performance, in addition to stock options

Mid and Senior level

Remote from US

Platform connecting healthcare professionals

Job no longer available

Platform connecting healthcare professionals

201-500 employees

HealthcareB2CB2BMarketplaceRecruitmentNetworking

Job no longer available

$90-108k

Plus a variable commission based on personal performance, in addition to stock options

Mid and Senior level

Remote from US

201-500 employees

HealthcareB2CB2BMarketplaceRecruitmentNetworking

Company mission

H1's mission is to create a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem and encourages purposeful relationships.

Job

Company

Role

Who you are

You’re a strategic, relationship-driven CSM who thrives in fast-paced, client-facing environments. You’re comfortable diving into technical details while also guiding high-level strategic conversations. You're motivated by solving complex problems and delivering real, measurable value
Proven success managing enterprise or mid-market clients in a B2B SaaS environment
Adept at balancing multiple priorities across technical and business stakeholders
A skilled communicator and presenter with executive presence
Passionate about client success and long-term relationship building
3+ years of experience in Customer Success or Client Services at an Enterprise SaaS company
Experience working in health plans, Insurance, digital health, provider data management organizations, or experience working in a highly-regulated industry
Familiarity with data products, API integrations, and technical onboarding processes
Strong project management skills, with experience owning a book of enterprise and mid-tier accounts

What the job involves

H1’s Customer Success team is focused on building deep relationships with existing customers as the point of contact throughout the entire customer journey, identifying and communicating ways our data delivers value to support their ongoing initiatives, and help them realize value from the data within our solutions
As a Customer Success Manager on our HPDH team, you’ll serve as a trusted partner to clients in the Health Plans and Digital Health space, driving engagement and ensuring long-term success
You will act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements
Build strong stakeholder relationships to drive adoption, share feedback, and influence the product roadmap
Manage the onboarding and ingestion of H1 data through cross-functional partnerships
Conduct business reviews to track KPIs, surface insights, and identify growth opportunities
Proactively identify, manage, and escalate risks
Oversee multiple cross-functional initiatives across client organizations
Deliver executive-level summaries highlighting ROI, adoption, and impact
Collaborate with product, engineering, and support to resolve issues and enhance the customer experience
Drive success metrics such as NPS, CSAT, and ARR growth

Application process

Anticipated role close date: 07/15/2025

Our take

Contrary to an increased emphasis on data privacy globally, within the healthcare industry governments are pushing for more data transparency. Additionally, the increasing costs and difficulty of drug discovery requires healthcare organizations and pharmaceutical companies to be able to quickly connect to professionals and thought leaders with specific credentials or research history. H1 addresses these needs by allowing life sciences companies, hospitals, and healthcare systems to locate the professionals they need.

H1 is the world’s largest healthcare database. It acts a bit like LinkedIn for healthcare professionals, and has already built a network of more than 9 million users. It has also built a corporate client base of 250 enterprises which is able to access its data which spans more than 250 million patients and over 10 billion health care claims.

The company graduated from Y Combinator's accelerator program in January 2020 and capped off a successful year by closing a Series B funding round that December. In 2021, H1 worked to further expand the company into Europe and Asia. Following a successful 2022 Series C round the company is focusing on building out its data network and hiring additional talent.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-7% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 4 rounds)

Jun 2022

$23m

SERIES C

Nov 2021

$100m

SERIES C

Total funding: $187m

Company benefits

Flexible work hours
Commuter benefits
Stock options
Computer setup
Work from home opportunities
Health & life insurance
Retirement options
Unlimited PTO
Flex Give & Flex Spend
Impactful BRGs

Company HQ

Flatiron District, New York, NY

Leadership

Ariel Katz

(Co-Founder & CEO)

Previously founded acquired online database, ResearchConnection, before co-founding H1.

Ian Sax

(Co-Founder)

Ian has been building businesses for over two decades. He began his start up career at The Carson Group, where he built the firm's global people, institution, and shareholder platform.

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