AI Engineer, AND Digital
Contract Role
Developing & delivering digital products and platforms
Be an early applicant
Developing & delivering digital products and platforms
1001+ employees
Be an early applicant
1001+ employees
Company mission
To close the world's digital skills gap.
Role
Who you are
- 5+ years software engineering, with 2+ years on customer-facing AI/LLM systems in production
- Hands-on Amazon Bedrock - Agent configuration, Action Groups, Knowledge Base integration, Guardrails
- Multi-agent orchestration patterns (supervisor/collaborator/handoff)
- Prompt engineering at production scale - versioning, A/B testing, regression methodology
- Lambda fulfillment patterns including OpenAPI tool specifications
- TypeScript primary, Python secondary
- Working knowledge of vector databases (OpenSearch Serverless, Pinecone, or equivalent)
- Strong written and verbal communication - this role contributes to architectural decisions visible to senior stakeholders
Desirable
- Hands-on Amazon Bedrock AgentCore (the new managed agent runtime - rare in market)
- Amazon Agent Assist / Agent WorkSpace integrations
- Voice agent experience (Nova Sonic or other voice LLM)
- Production experience with Anthropic Claude on Bedrock (Sonnet 4 or later)
- RAG implementation experience - chunking strategy, embedding model selection, retrieval evaluation
- AI safety / Guardrails configuration experience
What the job involves
- Joining Customer Service Transformation Programme, working within the AI & Agents squad
- The squad owns customer-facing agentic AI on AWS Bedrock with multi-agent collaboration patterns using Claude Sonnet
- Concurrent work includes domain-specific chat agents going live, additional domain agents being designed, chatbot automation, and Agent WorkSpace AI features (real-time alerts, complaint indicators, Agent Note Taker)
Our take
As the need for digital transformation continues to grow, many organisations find themselves lacking the skills to keep up. AND Digital has stepped in to help bridge this gap, with a clear mission to close the world's digital skills shortage. Rather than simply delivering digital solutions, they focus on helping businesses understand how to work digitally, so they can continue to grow and adapt long after a project is finished.
The company is standing out from the crowd too, by working alongside their clients instead of working for them. Combining their own people with client teams into one collaborative unit, they identify challenges, build digital products, and share skills throughout the process, so clients can take full ownership of their apps, websites, and future digital work.
Unsurprisingly, this approach has had a strong impact and continues to drive AND Digital's growth. With cross-functional teams across the UK, the Netherlands, and the US East Coast, the company scales based on demand. And their city-based 'Club' model blends local, personalised service with the strength of a global organisation, putting AND Digital in a strong position for the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Apr 2021
$10.8m
EARLY VC
Feb 2020
$14.8m
EARLY VC
Total funding: $25.6m
Company HQ
Maidenhead, UK
Leadership
Paramjit Uppal
(Founder)Former Founder of Qedis (brought out by North Highland UK in 2013) and Director at Deloitte.
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