Director of Customer Success, Narmi
$150-180k
You will receive a variable compensation plan, an equity option grant, and are eligible for performance-based cash and equity bonuses
Digital banking APIs for financial institutions
Be an early applicant
Digital banking APIs for financial institutions
101-200 employees
Be an early applicant
$150-180k
You will receive a variable compensation plan, an equity option grant, and are eligible for performance-based cash and equity bonuses
101-200 employees
Company mission
To make world-class digital banking experiences accessible to everyone.
Role
Who you are
- We’re looking for leaders who are eager to deeply learn about digital financial services, constantly take on new challenges and bring the best consultative experience to our customers
- 7+ years of experience in client management, customer success, or product management
- Outstanding communication skills; with comfort presenting to and influencing C-Suite stakeholders at large enterprise organizations
- Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
- Innate ability to prioritize tasks to ensure customers’ objectives are met
- Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
- Experience working with financial institutions in a digital capacity is desirable
- A proactive, roll-up-your sleeves approach to accomplishing tasks
- An extremely high level of honestly, empathy and integrity
- High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care
- Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity
- Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a North Star to anchor your efforts to that goal
- High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others
What the job involves
- The CS team is responsible for managing our relationships with financial institutions throughout their engagement with Narmi, from implementations to go-live processes, and expansion across Narmi’s account opening and digital banking platform offerings
- Customers are the lifeblood of Narmi, and our team is filled with product-obsessed colleagues looking to delight customers throughout the Narmi customer journey. Our team puts customers at the heart of everything we do and is always looking for ways to maximize the value of their relationships with Narmi
- Narmi is a fast-paced and dynamic company, and General Managers are critical leaders of our team, partnering cross-functionally across Narmi to communicate the needs of our customers. We’re a lean team that is constantly evolving and taking on new challenges
- Lead dedicated customer pods and ensure strategic alignment across each customer financial institution
- Develop relationships vertically and horizontally across our customer organizations, establishing credibility with C-Suite, VP, and operational stakeholders
- Identify upsell and expansion opportunities and lead revenue-driving motions, including business casing and negotiations, to close deals
- Use KPIs, such as Net Revenue Retention (NRR), Net Promoter Score (NPS), health score, product activation, and churn, to measure and define success for your portfolio
- Influence resource allocation internally using data-driven approaches to drive customer outcomes
- Operate as a product-minded leader
- Contribute to Narmi’s growth by proactively managing your team’s careers, creating growth opportunities, and developing talent and skillsets
Our take
The digitization of the banking world, led by the likes of Monzo, Wise and N26 and adopted by legacy banks threatens to leave smaller institutions behind. With over half of Americans doing most of their banking online, and just under half of the banking market share held by banks outside the top 15, Narmi is allowing its clients to close this gap.
Narmi provides cloud-based technology to credit unions, regional and community banks, allowing them to provide secure digital onboarding and e-banking to consumers and small businesses. Today, financial institutions with billions of dollars in deposits use Narmi to increase profitability, deposits, and accounts.
The company has decided to target the grassroots with whom local banks are more popular, particularly older customers who have only recently turned to digital banking. This approach has won it the confidence of Greycroft, NEA and Picus Capital who co-led its 2022 Series B funding round, and Narmi is using these funds to continue its impressive growth through a number of high-profile partnerships with the likes of Treasury Prime and First Bank.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$35m
SERIES B
Feb 2021
$20.4m
SERIES A
Total funding: $55.5m
Company benefits
- 401K matching
- Medical, dental, & vision insurance
- Student loan repayment assistance
- Family planning
- Volunteering time off
- Learning and development stipend
- Fitness & extra-curricular credits
- Commuter benefits
- Work from home stipend
- Work from anywhere August
- Team events, happy hours, & celebrations
Company HQ
NoMad, New York, NY
Leadership
Chris Griffin
(Co-founder)Studied Finance and Operations at Georgetown. Worked as a Summer Analyst at Barclays and founded Undergrad Media whilst still a student. Joined Barclays's Equity Finance Trading division, and then moved to its Equity Synthetic Trading team. Co-founded Narmi in 2016.
Nikhil Lakhanpal
(Co-founder)Studied Finance and Accounting at Georgetown. Spent 3 years at Citi as an Investment Banker before co-founding Narmi.
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