AWS Operations Manager, Amazon

• Enjoy being a really great people manager
• Building, motivating and mentoring a world-class support engineering team is the most important part of this role
• You should have a proven track record of recruiting and retaining top talent and excel in day-to-day people and performance management tasks
• Have an understanding of Linux, networking & other technologies
• The ideal candidate will have past experience working with an infrastructure team
• You will also have a strong level of knowledge in Linux, and/or Windows
• You will enjoy keeping your technical skills reasonably current, to the point that you can still contribute to architectural discussions
• You regularly take part in deep-dive troubleshooting exercises and drive technical root cause analysis of complex issues
• Have strong project & product management experience
• The successful candidate will feel comfortable defining project priorities
• This will include helping innovate and invent new value-add services layered on top of our existing services
• You will need excellent technical project management skills to deliver product roadmap items as well as other cross-team projects
• Experience with Agile methodologies is an advantage
• Know how to run a tight, lean, efficient operation
• The right candidate will want to measure and report everything and be very data driven
• He/she will excel at using metrics, monitoring and alarming to measure and improve the operational processes and performance of their team
• Be great fun to work with
• 2+ years of experience managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams
• Highly technical and analytical; will have a strong focus on operational excellence and quality management
• The right candidate will love what they do and instinctively know how to make work fun
• Data and metrics driven focus, both qualitative and quantitative
• Strong analytical background; comfortable in ambiguous situations
• Strong verbal and written communication skills; able to write strong business proposals

Desirable

• We are seeking an Operations Manager with strong operational and technical leadership skills to lead a team of highly technical support engineers
• As a member of the AWS Support team, you will interact with the full breadth of AWS services to deliver the best possible customer experience
• You will be surrounded by smart people who are passionate about cloud computing and believe that world-class support is critical to customer success
• Your team will field technical inquiries from customers who want help using AWS services
• You will work directly with AWS engineering teams to ensure that we deliver a high quality, quick resolution customer experience
• You will be involved in leading global teams, influencing cross-site collaboration, and forging innovation within your team
• In addition, you will drive customer communication during AWS critical events
• As Operations Manager, you will do much more than manage the operations team
• You will be leading a team that builds automation and services that make operating a massive-scale infrastructure simple and easy, and you will own the end-to-end customer experience and channel the requirements to improve the service performance, scalability and reliability