Technical Support Engineer, Workday
More information about location
Enterprise AI platform for managing HR and finance
Job no longer available
Enterprise AI platform for managing HR and finance
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To leverage the power of AI to elevate humans and supercharge work, moving business forever forward.
Role
Who you are
- If you are interested in joining a growing team with the opportunity to stretch and impact the product, this role is for you!
- 3+ years of Programming experience in one or more of the following: REST/JSON, Java, JavaScript, Node.js, React, Ruby, and Python
- 3+ years of experience providing technical support for enterprise software applications
- Experience in debugging code issue utilizing stack traces
- Understanding of OAuth flows
- Excellent verbal, written and interpersonal communication skills
- Empathy for developers and their development/learning process
- Demonstrated creative problem-solving approach and strong analytical skills
What the job involves
- The Workday Extend Support Team is a unique team that has evolved to support all aspects of the Workday Extend product as well as our customers using it, which includes developer support contacts
- The team is focused on providing excellent customer satisfaction and ensuring successful go-lives for our customers using the Workday Extend platform to build new and exciting apps
- We are looking for a Developer Support Engineer to focus on providing a superior experience for developers working with the Workday Extend platform
- As a member of the Workday Extend Support team, you’ll work directly with our Engineering, Product Management, Documentation and Evangelism teams to create a compelling developer experience for our customers and partners
- In this role, you will be responsible for answering developer’s questions and driving product and documentation improvements that directly translate to a better developer experience
- Respond to developers' technical support requests and feature-related questions via our ticketing system and Developer Forum
- Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery
- Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform
- Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
- Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform
- Participate in Developer Forum to support the growth of self-help within the Workday Developer Community
- Have fun!
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
The company has also grown through acquisitions and partnerships to broaden its capabilities.. Most recently, in 2025 it purchases Sana, an AI-driven enterprise knowledge and learning platform, to create a "new front door for work". This acquisition allows Workday to integrate Sana's AI-powered search, agents, and learning capabilities with its own data and workflows, allowing employees to access information, automate tasks, and complete their day entirely within Workday.
Through a combination of strategic acquisitions and in-house development, WOrkday has built a comprehensive suite of HR, financial, and enterprise tools. By focusing on innovation and AI-driven workflows, the company continues to push productivity and decision-making for organizations worldwide. Building on this track record, Workday is very much positioned for even more growth, reinforcing its status as a leader in shaping the future of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(Co-Founder & Executive Chair)Annel began his career at Morgan Stanley as a Corporate Finance Analyst. He then spent nearly 6 years at PeopleSoft as a Senior VP before co-founding Workday in 2005, where he has served as the CEO ever since.
Carl Eschenbach
(CEO)Carl joined Workday in 2022 as Co-CEO, becoming CEO in 2024. He has also been a Partner at Sequoia Capital since 2016. Previously, he spent 14 years at VMware as President and COO and 3 years at Inktomi Corporation as the VP of North America Sales.
Peter Bailis
(CTO)Prior to joining Workday in 2025, People was a VP of Engineering at Google. He also previously founded Sisu Data, where he served as the CEO for over 5 years.
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