Senior Account Manager, Veriff

• 8+ years experience as an Account Manager within the SaaS industry focused on enterprise, strategic accounts
• Previous experience adopting analytical tools and ability to drive performance assessments that are data driven
• ​​Have a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proven success of partnering with clients and stakeholders to drive product utilization and net dollar retention
• Previous experience partnering with Account Executives, Solutions Engineers, Customer Support, and Product Teams to drive adoption and ensure a closed feedback loop between Veriff Product team and our customers
• Previous experience working in the EMEA region and a good understanding of the regulatory requirements within markets/territories
• Fluency in English (written and spoken), communication skills in FR, DE or ESP would be advantageous
• Previous CSM/AM experience within the IDV/IDVaaS industry

Desirable

• Veriff is hiring a Senior Account Manager for its USA Account Management Team
• As a Senior Account Manager focused on enterprise customers based in the Americas, you will play a pivotal role in driving customer satisfaction, retention, and growth across a portfolio of Veriff’s largest clients
• You will act as a trusted advisor, ensuring customers realize maximum value from our solutions, and help identify opportunities for cross-selling and up-selling to meet revenue targets
• You will be the primary point of contact for your customers and will work with them on all stages of integration, from scaling, driving adoption, product expansion, and account management
• You will be responsible for working directly with key stakeholders ranging from developers to executives to ensure that clients get the most out of Veriff
• We're looking for someone with a strong ability to build relationships, while understanding needs and providing solutions
• This position will play a central role in maximizing relationships with our key clients
• Developing trust and relationships with our customers
• Ensuring growth and product utilization within our customer base
• Acquiring a thorough understanding of our customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serving as the link of communication between customers and internal teams
• Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Clearly communicating the progress of initiatives to internal and external stakeholders
• Assisting with challenging customer requests or issue escalations as needed