Director of Operations, Upgrade
Uplift
$190-210k
+ Equity
Offering responsible credit to mainstream consumers
Job no longer available
Offering responsible credit to mainstream consumers
1001+ employees
Job no longer available
$190-210k
+ Equity
1001+ employees
Company mission
To help our customers move in the right direction with responsible financial products that put more money in their pocket.
Role
Who you are
- This position requires a strategic thinker with a strong operational background and a deep understanding of the fintech landscape
- Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA or advanced degree preferred
- 8+ years of experience in a strategic, operational, or leadership role within a fintech or technology-driven company
- Proven track record of managing cross-functional teams and processes, with a strong understanding of Legal, Compliance, and Product operations
- Extensive experience with Revenue Operations and managing tech stacks such as Salesforce, Outreach, and HubSpot
- Strong knowledge of API integrations and experience managing third-party partners
- Exceptional communication and leadership skills, with the ability to influence and drive change across an organization
- Ability to thrive in a fast-paced, high-growth environment, managing multiple priorities with a focus on results
What the job involves
- We are seeking a dynamic and strategic Director of Operations to drive our cross-functional initiatives, optimize our processes, and ensure seamless collaboration across our diverse teams
- The Director of Operations will play a pivotal role in our organization, serving as the nexus between our Commercial business and key departments, including Legal, Compliance, Product, HR, Finance, and Treasury
- In this high-impact role, you will manage and streamline our core processes, oversee Revenue Operations, manage sales tools, and oversee our marketing efforts
- Serve as the primary liaison between the Commercial business and Legal, Compliance, Fraud and Underwriting/Credit teams, ensuring alignment and collaboration. Coordinate with HR, Finance, and Treasury as needed to support broader company objectives
- Oversee and optimize all critical reporting needs. Ensure that these reports are efficient, scalable, and aligned with company goals
- Act as the head of Revenue Operations, managing and optimizing our sales tools, including Salesforce, Outreach, and HubSpot. Ensure these tools are effectively integrated and leveraged to drive sales and operational success
- Oversee the Marketing department relationship, providing strategic direction and ensuring that marketing initiatives are aligned with business objectives
Our take
Most credit cards don't encourage the owner to pay down their debt. The longer it takes to pay off the balance, the more money lenders are set to make. Upgrade is an online lender and card issuer doing things differently. The company offers personal loans and credit cards, but with a fixed instalment structure and a set number of equal payments. This ensures the balance reduces every month.
The company believes this model reduces default rates, as borrowers are forced to pay down rather than maintain their debt, and it encourages a greater commitment to repay the balance. Further, by combining the ease of a Visa card with the fixed payments and decreased rates of a personal loan, Upgrade sets itself apart from competitors.
In 2021, Upgrade launched its mobile banking and debit card to onboard new customers and increase loyalty. The fixed-rate nature of the company's cards is expected to be of use to customers in future years in an environment of rising rates. Off the back of impressive growth milestones in 2025, the company raised $165 million in Series G funding, raising its valuation to $7.3 billion, a comfortable position for a future IPO.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$165m
SERIES G
Nov 2021
$280m
SERIES F
Total funding: $712m
Company benefits
- Stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
Company HQ
Financial District, San Francisco, CA
Leadership
Renaud Laplanche
(Co-Founder & CEO)After an MBA at London Business School, Renaud spent 5 years as an Associate at Clearly Gottlieb Steen & Hamilton and co-founded MatchPoint. They then left Oracle after a year to co-found Lending Club in 2006 and co-founded Upgrade in August 2016.
Adelina Grozdanova
(Co-Founder & Head of Investor Group)Adelina started their career with 6 years at Morgan Stanley after a degree at Princeton. They left banking in 2012 to join Lending Club as VP, and after 3 years co-founded Upgrade, serving as Head of Investor Group since 2016.
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