Customer Success Manager, Locus Robotics
More information about location
Autonomous robots for warehouses
Open for applications
Autonomous robots for warehouses
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To transform commerce supply chains worldwide through the use of autonomous mobile robots.
Role
Who you are
- Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field
- 5+ years' hands-on experience with 3PL, Warehouse, or logistics operations
- Knowledge of networking and network technology, such as routers, WIFI, switches, and firewalls
- Ability to communicate technical/complex information both verbally and in writing
- Aptitude to multitask and respond to emergency situations effectively
- Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
- Self-motivated and able to solve problems independently and in customer settings
- A valid passport and a valid driver’s license are required
- Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization
What the job involves
- As Customer Success Manager, you will serve as a trusted advisor to customers, partnering with them to maximize the impact and long-term value of Locus Robotics warehouse automation solutions
- Help drive seamless adoption, operational excellence, and measurable ROI while ensuring each customer achieves sustained success, efficiency, and satisfaction
- This is a dynamic, high-visibility role that will provide an opportunity to work with all technical groups within the Locus Robotics organization
- Oversee daily operations at customer sites, ensuring seamless functionality
- Enhance customer satisfaction during deployment and drive process improvements
- Act as the primary contact for resolving escalated technical issues
- Assist with warehouse mapping, preventative maintenance, and system upgrades
- Manage change requests, keeping all stakeholders informed of schedule and budget impacts
- Compile and analyze key performance metrics (Throughput, UPH, Lines Per Hour) for status reporting
- Conduct post-project evaluations to assess successes and areas for improvement
- Monitor customer site performance to ensure compliance with contractual requirements
- Scale system capabilities to align with the customer's evolving needs
Our take
Many order fulfilment warehouses rely on a combination of human workers and machinery to operate packaging assembly lines. However, these workflows are time-consuming and repetitive, showing the potential for human workers to be replaced with AI-driven robots.
Locus Robotics provides automated robotic technologies for fulfilment warehouses, offering a range of different robots for different workflows. Every robot outputs data that can be tracked and analyzed, and they can be installed rapidly and scaled depending on business size.
Whilst robots in warehouses is not a new concept, they are generally limited to warehouse giants such as Amazon. Locus Robotics, however, has taken a flexible and accessible approach to its technology, aiming to increase access and affordability so that smaller businesses can scale.
Having picked over three billion items across its network of customers, the company is well established. It has also seen significant funding which has supported international expansion. In the longer term, it has plans to consider an IPO, as long as market conditions allow.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2022
$117m
SERIES F
Sep 2021
$50m
SERIES E
Total funding: $416m
Company benefits
- Career growth and personal development
- Flexible work environment (remote, hybrid or on-site)
- Competitive benefits and personal time off that are specific to the country in which you work
- Peer and company recognition programs
- Wellbeing and mental health resources
Company HQ
Wilmington, MA
Leadership
Rick Faulk
(CEO)Experience as CEO and Chairman of Intronis & Barracuda Networks from 2013 to 2016. CEO of Quiet Logistics from 2016 to 2018.
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