Vice President of Account Management & Customer Success, LeagueApps
$187.8-281.7k
3 days a week in office (NY Metro Area)
Youth sports management platform
Open for applications
Youth sports management platform
101-200 employees
Open for applications
$187.8-281.7k
3 days a week in office (NY Metro Area)
101-200 employees
Company mission
To help leaders bring youth sports to kids and communities everywhere.
Role
Who you are
- This is a transformative role, ideal for a leader who thrives on delivering results, building high-performing teams, and shaping a customer experience that directly contributes to our company’s growth
- 12+ years of experience in Customer Success, Account Management, or a related field within SaaS (preferred), with 7+ years leading high-performing teams
- Proven track record of driving retention, revenue expansion, and customer advocacy at scale
- Strong leadership skills—you inspire teams, influence cross-functional stakeholders, and drive business impact
- Data-driven mindset, leveraging analytics to make strategic decisions and optimize customer success efforts
- Experience with Salesforce, customer success platforms, and other industry tools to drive efficiency and automation
- Exceptional communication, negotiation, and executive presence, with the ability to influence at all levels
- Passion for sports, teamwork, and a results-driven culture—you thrive in an environment where performance and collaboration fuel success
What the job involves
- As the Vice President of Account Management & Customer Success, you will be the architect of our post-sales strategy, driving retention, expansion, and revenue growth
- You’ll lead a high-impact team that ensures every customer sees measurable value from our solutions—strengthening relationships, increasing adoption, and maximizing lifetime value
- Own customer retention and expansion strategies, ensuring the team delivers on key business outcomes such as gross/net revenue retention, upsell, and cross-sell opportunities
- Develop and execute data-driven initiatives that increase customer adoption, reduce churn, and drive revenue expansion
- Partner closely with Sales leadership to create seamless customer handoffs, onboarding, and long-term growth plans
- Define and refine the customer success framework, ensuring each stage of the lifecycle—onboarding, adoption, renewal, and expansion—drives measurable value for customers
- Leverage data and insights to proactively manage customer health, address risk, and identify opportunities for deeper engagement
- Implement scalable playbooks, tools, and best practices that enhance the customer experience across all segments
- Develop and inspire a team of top-tier Customer Success, Onboarding, Support & Ops professionals who are motivated by results and impact
- Foster a culture of accountability, collaboration, and continuous learning—where every team member understands how their work contributes to the company’s success
- Establish clear performance goals, success metrics, and operational excellence to drive efficiency and effectiveness
- Serve as a strategic partner to Product, Engineering, Sales, and Marketing, ensuring customer needs are at the forefront of decision-making
- Advocate for product improvements based on customer insights, data, and feedback loops
- Collaborate on accurate renewal forecasting and customer health analytics, partnering with Sales and Finance to align on growth strategies
Our take
Youth sports teams need successful administration and management to thrive, requiring funding and payroll management, networking and scaling, and revenue generation programs. However, such organizations are commonly associated with an absence of technology, resulting in a lack of options for software platforms that help with such administrative tasks.
LeagueApps provides a customizable youth sports management platform to provide an all-in-one solution to aid any sports team's operations and growth. The software provides automation tools for payroll and financing, marketing and growth features, communication dashboards for player and parent retention, and bottom-line tools for revenue generation.
Whilst there are already generalized organization management platforms that youth sports teams can benefit from, LeagueApps has smartly recognized the need for customizable management tools designed to help sports teams. This approach hasn't gone unnoticed by investors, with the company recently receiving substantial funding which will propel its offerings even further.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$15m
SERIES B
Jun 2018
$1.8m
EARLY VC
Total funding: $43.2m
Company benefits
- Health and Wellness: Comprehensive medical and dental, gym and fitness subsidies, company sports teams
- Vacation: Generous paid time off policy
- Family Friendly: Generous parental leave for primary and secondary caregivers
- Community: Weekly All-Hands meetings with AMAs, bi-annual company offsites, social events
- Professional Development: Individual subsidy for continued learning and development (classes, certifications)
Company HQ
Gramercy Park, New York, NY
Leadership
Brian Litvack
(Co-Founder & CEO)Experience as General Manager and Founding Team Member of Sportsvite.com from 2006 to 2011.
Steve Parker
(Co-Founder & CTO)Experience as CTO and Co-Founder of Sportsvite.com from 2006 to 2010. Principal Consultant for OpenEvolve since 2004.
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