Principal Software Engineer, ServiceTitan
Reporting & Dashboards
$244-326.4k
+ Annual bonus and equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$244-326.4k
+ Annual bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- You must have a strong background in responsive web application development, building distributed systems for scale, and a proven ability to deliver technical leadership and strong process management
- B.S. in Computer Science, Physics, Engineering or a related technical field
- 10+ years in Software R&D
- Proven experience as a Principal Engineer, Staff+ Architect, or Director-level IC, ideally in a product-focused SaaS company
- Deep domain knowledge in data architecture, streaming and batch pipelines, ETL/ELT, data lake/lakehouse, data modeling, and analytics platforms
- Strong system design skills with experience building large-scale, distributed, high-performance systems
- Strong programming skills in backend languages (C# preferred, or similar), with solid SQL and understanding of data lineage and governance
- Experience embedding analytics into product UIs, building multi-tenant reporting systems, or delivering customer-facing BI experiences
- Understanding of how to leverage AI/ML and LLMs (especially Agentic AI) to create intelligent data-driven products
- Passion for clean architecture, elegant abstractions, and high engineering standards
Desirable
- M.S. or PhD in Computer Science, Physics, Engineering or a related technical field
- Hands-on expertise with Snowflake, dbt, MetricFlow, or similar cloud-based data stack
- Experience with cube.dev, BI connectors, and metric layer tools
- Familiarity with React and front-end architectures for interactive data visualizations
- Contributions to open-source BI/data tooling or thought leadership in the data architecture space
What the job involves
- We’re looking for someone to lead all technical aspects of an engineering team at ServiceTitan
- Own the architecture and technical direction for the Report and Dashboard platform, ensuring it can scale to meet real-time, self-service, and embedded analytics needs
- Lead hands-on design and development of data ingestion, streaming, processing, visualization, and semantic modeling components
- Architect and develop support for import/export pipelines, data sharing, and BI connectors
- Work closely with PMs, other engineering teams, and stakeholders to define strategic initiatives, delivery milestones, and system-wide designs
- Bring AI/ML thinking—particularly Agentic AI patterns—into the reporting product experience to surface intelligent and contextual analytics
- Contribute to a modern, resilient tech stack: C#, PostgreSQL, React, Snowflake, dbt, MetricFlow
- Own: Own from end to end the short and long term technical vision of your team
- Design & Revamp: Design, implement and improve critical systems and components powering ServiceTitan stack; improve the security, availability, reliability, and performance of our products; drive/participate in all major architectural and strategic decisions especially those relating to scale
- Improve Efficiency: Build tools to increase efficiency of all our engineers; improve performance, processes, and quality across the whole engineering team
- Discover: Identify opportunities to extract or develop systems beneficial for multiple teams
- Empower: Mentor and guide Engineers across engineering as a whole
- 60% development / 40% working on everything else
- Team building: Work closely with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks) and screening (HackerRank tests)
- Strategy: Contribute to the roadmap and resource planning
- Measure Success: Determine metrics for success and constantly measure them
- Collaborate: Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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