Social Media & Community Manager, Chargebee
$110-120k
+ Eligible for equity
SaaS for effective revenue growth management
Open for applications
SaaS for effective revenue growth management
1001+ employees
Open for applications
$110-120k
+ Eligible for equity
1001+ employees
Company mission
To address the biggest hurdles facing businesses: billing complexity, revenue leakage, and missing or disconnected data to inform pricing decisions.
Role
Who you are
- You’ll do well in this role if your background lies in writing and strategic thinking; you are excited by personally building reach and authentic community online; you have strong opinions on what platforms, formats, and messages work best; and you have a proven track record of developing novel, fun, and strategic ways to resonate with B2B audiences
- 4+ (4–6 is ideal) years of experience in a social media or brand content role, ideally within a B2B SaaS, fintech, or AI environment
- Deep passion for brand storytelling and social-first writing; a builder of voice and narrative, not just posts
- Strong intuition for what works on different platforms (and why), with a track record of crafting tailored, engaging, impactful content
- Comfort with basic visual tools (such as Canva, CapCut, Figma) and collaboration with video/design teams
- Sharp strategic instincts, high creative standards, and obsession with impact (not just output)
- Killer sense of urgency and real desire to be connected with the ecosystem that surrounds us and our customers
What the job involves
- Chargebee is looking for a Brand & Social Media Marketing Manager to join our Corporate Marketing & Communications team to shape and amplify our brand voice across platforms, deepen engagement with our community and audiences, and grow our brand’s visibility in the tech and AI ecosystems
- This role requires a blend of brand storytelling, strategic execution, message distribution, platform-savviness, and cross-functional collaboration
- You will exercise independent judgement and discretion in your role
- Own and evolve Chargebee’s social brand voice, ensuring consistency, distinctiveness, relevance, and business impact across platforms
- Develop and execute a channel-specific strategy tailored to our Ideal Customer Profile (ICP) and key personas—specifically on LinkedIn and X)—while experimenting with emerging and new-to-us platforms like Substack, Reddit, Instagram, and Bluesky
- Keep tabs on competitor social strategies, market conversations, and platform changes, and translate these insights into actionable improvements
- Lead the creation of high-quality, visually and editorially strong content in multiple formats: written threads, memes, photo carousels, videos, and motion graphics
- Build and manage a strategic social media calendar that includes product launches, evergreen content, brand narratives, executive voice amplification, and community engagement moments
- Partner with internal teams (including Content, Design, Product, Product Marketing, Events) and manage lightweight image and video production or editing yourself where needed
- Foster engagement and conversation within the extended Chargebee community by replying to comments, DMs, and tagged posts in a timely, brand-aligned way
- Map the strongest social voices in our market and ensure Chargebee has visibility into—and is included in—the conversations they lead
- Curate conversations by pulling in SMEs, elevating thought leadership, and highlighting customer voices
- Tap into real in-market conversations among our ICPs and bring Chargebee into relevant organic conversations where applicable
- Manage event- and content-specific social strategies, enabling production teams with ready-to-go assets and engagement playbooks
- Report on key metrics monthly, using them to tell a story and shape decisions. Move beyond vanity metrics to showcase impact on awareness, perception, share of voice, and conversion
- Run experiments on formats, timing, and CTA structure to improve KPIs
- Own the annual lookback and strategy-forward planning
- Make it easy (and fun) for employees to share Chargebee social content and enter the conversation with advocacy tools like Sprout Social and strong internal communications and enablement surrounding our social program
- Create a company-wide employee social media starter kit and present it at new hire orientations and all-hands
- Leverage AI and creative tools to scale efficiency in copy, scheduling, and content versioning
- Participate in social communities, webinars, and industry forums to stay current and bring fresh ideas to Chargebee
- Collaborate closely with SEO, Product Marketing, and Demand Gen to ensure social is plugged into broader content and campaign goals
- Understand and comply with privacy and other legal requirements associated with marketing and social media
Our take
Shifting to a subscription model can cause significant stress for companies of any size. Setup and management can prove complex, and the shift itself can be time-consuming. Chargebee has been working for over a decade now to remedy this issue, offering subscription-based SaaS and eCommerce companies a subscription billing and revenue management platform. Its software, stable REST API, and extensive customer support, have won significant clients including Pret a Manger, Calendly, and Okta.
The demand for subscription billing and revenue management is higher than ever, and Chargebee sees strong competition from companies such as Paddle, Chargify, and Recurly. However, the careful growth strategy it has adopted, in which it expanded from an SaaS focus to the eCommerce market, means it serves two sectors enjoying remarkable growth and hence has been able to grow impressively itself.
With a track record of careful expansion and a strong and simple product proposition, Chargebee is positioned well to maintain the industry leadership it has achieved. In addition, with more and more companies adopting the subscription model for their products, there is no doubt room for further growth in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$250m
LATE VC
Apr 2021
$125m
SERIES G
Total funding: $468.2m
Company HQ
North Bethesda, MD
Leadership
Krish Subramanian
(Co-Founder & CEO)Krish worked for a year as a MatexNet Pvt Software Engineer before spending almost 7 years at TCS as a Tech Lead. They left their role as Tech Specialist at Cognizant Technology to co-found Chargebee in May 2011.
Rajaraman Santhanam
(Co-Founder & CPO)Previously spent 10 years at Zoho Corporation as a Member of the Technical Staff before co-founding Chargebee in 2011.
Saravanan KP
(Co-Founder & CTO)Previously spent 12 years at Zoho Corporation as a Technical Architect before co-founding Chargebee in 2011.
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