PMO Director, LegalZoom
$175-270k
Online legal advice platform
Job no longer available
Online legal advice platform
1001+ employees
Job no longer available
$175-270k
1001+ employees
Company mission
To transform how people navigate the legal system.
Role
Who you are
- Bachelor’s degree in Business Administration, Program Management, or a related field; MBA or advanced degree preferred. PMP, Scrum, or Agile certification is highly desirable
- 12+ years in project/program/portfolio management, with at least 5 years in a senior PMO leadership role in a complex enterprise environment
- Demonstrated success in implementing enterprise PMO maturity improvements (CMMI, P3M3, OPM3 preferred)
- Strong technical knowledge of PPM tools and data visualization/reporting platforms
- Possess a strong technical foundation, including hands-on experience in software development or engineering
- Possess deep technical fluency, with demonstrated ability to understand code, system architectures, and DevOps practices — sufficient to engage with engineers and guide informed trade-off decisions
- Proven ability to manage complex, cross-functional programs with multiple stakeholders at the VP and C-Suite level
- Expertise in program management tools and methodologies (e.g., Asana, Trello, Jira)
- Familiarity with modern DevOps tooling (e.g., DataDog, Github Actions, CI/CD practices) and Cloud Infrastructure (AWS, Kubernetes, API Gateways, etc.)
- Exceptional communication, leadership, and organizational skills
- High EQ, with the ability to guide teams iteratively from where they are (often with good reason) towards best practices
- Expertise in portfolio management frameworks, project governance, and assurance methodologies
What the job involves
- The PMO Director will be a strategic enabler in driving the success of key initiatives across LegalZoom. This role requires a leader with extensive experience managing complex programs, collaborating with stakeholders, and navigating a dynamic, fast-paced environment
- The ideal candidate will have a proven track record of building, growing, and developing a PMO that enables the organization to execute its strategic and operational initiatives with discipline, transparency, and efficiency
- This role ensures technical governance of the enterprise portfolio, drives standardization of project management practices, and leverages data-driven insights for executive decision-making
- The Head of PMO will provide the guardrails, insights, and cultural leadership that allow teams to deliver continuously, reliably, and at scale, ensuring projects predictably deliver measurable business value
- Portfolio & Governance
- Define and implement enterprise portfolio management frameworks to align projects, programs, and initiatives with continuous delivery of LegalZoom’s strategic business and customer objectives
- Enable and support teams by leading steering committees, providing guardrails and clarity, and data-driven insights
- Establish portfolio prioritization models to optimize investments against capacity and business outcomes
- Define enterprise-level project classification (strategic, regulatory, operational, digital, etc.) and ensure appropriate delivery approaches
- Methodology & Standards
- Work with leaders to bring governance and accountability without creating unnecessary hurdles and processes, and find the balance between standardized and speed to delivery. Maintain the PMO Playbook, ensuring consistent processes for planning, execution, risk, dependency, and benefits management
- Foster implementation of continuous improvement processes, incorporating lessons learned and industry best practices
- Maintain a detailed program roadmap that aligns with LegalZoom’s overall business objectives
- Tools & Technology
- Own the enterprise project management toolset (e.g., Jira, Clickup, Google Sheets)
- Define data models, dashboards, and reporting standards to provide real-time portfolio visibility
- Cultural and Change Leadership
- Champion a culture of collaboration, learning, and continuous improvement across business, operations and engineering teams
- Foster collaboration, blameless retrospectives, and psychological safety with cross-functional teams
- Performance Management
- Define and manage portfolio KPIs around finances and resource utilization (e.g., delivery predictability, earned value, resource utilization, benefits realization), as well as ones related to technical outcomes and team health (DORA / SPACE metrics)
- Develop and maintain executive-level dashboards, ensuring data integrity and actionable insights
- Support teams in understanding and meeting goals for budget, forecast, and resource capacity management
- Develop capability frameworks and maturity assessments to benchmark PMO effectiveness
- Coach project managers and program leads on advanced delivery techniques, financial management, and stakeholder engagement
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
Despite operating in a competitive market, LegalZoom has continued to expand, helped in part by growing demand for digital legal solutions, Its 2021 IPO provided further momentum, allowing it to scale its operations and invest in new growth opportunities.
Most notably, the company has now been named the provider of 'legal help' for Perplexity - a partnership that could potentially reshape how consumers and small businesses discover and engage with legal services, positioning legal support as something more accessible.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Remote-friendly work, encouraging time outside the office to relax and recharge
- Comprehensive health benefits, including mental health and fertility care
- A culture of growth, fostering learning and development and opportunities to give back
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Jeff Stibel
(CEO)Jeff has been the CEO of LegalZoom since 2014. Alongside this role, he is also a Partner at Bryant Stibel, on the Board of Trustees at the Natural History Museum of Los Angeles County, and a Chairman at The BrainGate Company.
Noel Watson
(COO & CFO)Noel joined LegalZoom in 2020 as CFO, adding COO to his title in 2024. Prior to this, he was the CFO at TrueCar and VP of Finance/Chief Accounting Officer at TripAdvisor.
Nicole Miller
(CLO & General Counsel)Nicole joined LegalZoom in 2020 as a General Counsel, adding CLO to her title in 2024. Prior to this, she spent 6 years at The Honest Company, joining in 2014 as a Senior Corporate Counsel before becoming VP of Legal Affairs and Associate General Counsel in 2016 and then moving into the role of General Counsel in 2018.
Prior to joining LegalZoom in 2021, Sheily was the VP of Global Human Resources at Activision Blizzard. She also spent nearly 10 years at Google in various roles, including Director of Global Trust & Safety Operations.
Daniel Lysaught
(CMO)Daniel joined LegalZoom in 2022 as a VP of Growth Marketing before stepping into the role of CMO in 2023. Prior to this, he was a VP of Growth Product & Marketing at Good Eggs. He also spent 6 years at TrueCar in various roles, including Senior Director of Strategic Partnerships & Marketing and VP of Customer Acquisition.
Kathy Tsitovich
(Chief Corporate Development & Partnership Officer)Prior to joining LegalZoom in 2020, Kathy spent 21 years at Intuit. While there, she held a number of roles, including VP of Consumer Group and Business Development.
Aaron Stibel
(CBO & CCO)Alongside LegalZoom, Aaron is a Founding Partner at Bryant Stibel, a Board Member at RBmedia, and an Advisory Board Member at Tufts University.
Salary benchmarks
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