Customer Success Manager, Menlo Security

Salary not provided

+ All employees may be eligible to become Menlo Security shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance

Salesforce

Gainsight

Mid and Senior level

Remote from US

Cloud-based security platform

Be an early applicant

Cloud-based security platform

201-500 employees

B2BSaaSCyber SecurityCloud Computing

Be an early applicant

Salary not provided

Salesforce

Gainsight

Mid and Senior level

Remote from US

201-500 employees

B2BSaaSCyber SecurityCloud Computing

Company mission

To help businesses and organizations achieve full online productivity to achieve their goals by pre-emptively eliminating cyber attacks.

Job

Company

Role

Who you are

Experience: 3–6 years of experience in Customer Success, Account Management, or a technical client-facing role (B2B SaaS experience is a must)
Education: Bachelor’s degree in a relevant field or equivalent practical experience
Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
Organization: Proven ability to manage a high volume of accounts and prioritize tasks effectively in a fast-paced environment
Technical Interest: A foundational understanding of cybersecurity concepts like cloud security, network security, and zero trust
Tools: Experience with CRM software (Salesforce) and Customer Success tools (Gainsight) is preferred

What the job involves

As a Customer Success Manager at Menlo Security, you will be the primary partner for our mid-market and emerging enterprise customers, ensuring they successfully adopt and find value in our Isolation-powered Cloud Security Platform
You will manage a diverse portfolio of accounts, guiding them through the post-onboarding journey to drive product health, long-term retention, and steady growth. This role is ideal for a proactive professional who excels at building functional relationships, solving problems, and educating users on technical best practices
Relationship Management & Health:
Serve as the main point of contact for a portfolio of assigned accounts, focusing on project managers and security practitioners
Maintain regular cadences with customers to ensure alignment on their security goals and Menlo’s capabilities
Conduct Quarterly Business Reviews (QBRs) to report on platform usage, health metrics, and realized value
Adoption & Enablement:
Drive deep product adoption by identifying underutilized features and providing targeted enablement sessions or resources
Monitor customer health scores and proactively reach out to accounts showing low engagement or technical hurdles
Help customers define and track tacticaAl success milestones (e.g., specific policy deployments or user rollouts)
Retention & Operations:
Manage the renewal process for your assigned book of business, ensuring timely contract execution
Identify expansion opportunities (upsell/cross-sell) and collaborate with Account Executives to close them
Maintain accurate account data and activity logs in Salesforce/Gainsight
Technical Guidance:
Develop a solid understanding of Menlo Security’s core products and how they integrate with common customer environments (SSO, Proxies, Firewalls)
Act as a bridge between the customer and Support/Engineering to ensure technical issues are resolved efficiently
Voice of the Customer:
Gather and synthesize customer feedback to help the Product team prioritize features that solve real-world user challenges
Identify successful customers who can serve as references or provide testimonials

Our take

Menlo Security takes a “zero trust” approach to computer threats by isolating all of a business’s web browsing and putting it on a remote server. Instead of depending upon software to scan and search for threats, it prevents attacks from ever reaching the system. Browsing activity no longer takes place on the end user’s device; instead, it all happens on a remote cloud service, which is operated by the company. This service is the largest secure web gateway in the world.

Menlo Security has focused on protecting businesses from web and email attacks, and its model means that it can be integrated with most popular browsers. A particularly appealing aspect of its service is that it doesn’t require businesses to install new software or change their approach, drastically reducing friction for users and making onboarding a far simpler experience.

Currently used by 8 out of 10 of the world's largest banks and capable of completely stopping up to 90% of threats, Menlo Security is in a strong position. It is still developing its services, however, and most recently building out a range of AI-powered tools to detect and prevent phishing and ransomware attacks. Moves like this seem likely to help keep Menlo Security at the forefront of its sector.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-3% employee growth in 12 months

Glassdoor (4)

Company

Funding (last 2 of 5 rounds)

Nov 2020

$100m

SERIES E

Jul 2019

$75m

SERIES D

Total funding: $260.5m

Company HQ

Old Mountain View, Mountain View, CA

Leadership

Amir Ben-Efraim

(Co-Founder & CEO)

Having studied at UCB, Stanford, and UCLA, they worked in Business Development at Check Point Software before founding Blue Wireless in 1999. They continued to work in Security Software, before co-founding Menlo Security in 2013.

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