Customer Success Manager, DAT
$75-113k
Digital freight marketplace
Be an early applicant
Digital freight marketplace
1001+ employees
Be an early applicant
$75-113k
1001+ employees
Company mission
To deliver actionable information and solutions that help customers succeed.
Role
Who you are
- 1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role
- Strong interpersonal and communication skills with a customer-first mentality
- Excellent problem-solving and multitasking abilities
- Highly organized and able to manage several initiatives simultaneously
- Bachelor’s degree preferred
What the job involves
- DAT is looking for a Enterprise Customer Success Manager to join our Broker Success team
- The Enterprise Customer Success Manager plays a vital role in managing customer engagement, product usage, and overall value realization for DAT’s key and mid-market broker customers
- The ideal candidate thrives in a fast-paced environment, is highly organized, and can balance multiple accounts and initiatives simultaneously
- This role is highly collaborative and works in tandem with the sales team, requiring clear communication and a proactive approach to sharing information and coordinating efforts
- Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption
- Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs
- Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success
- Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization
- Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions
Our take
DAT Freight & Analytics operates the largest truckload freight marketplace in North America, deploying freight-matching and analytics solutions to companies all across the freight logistics industry. At its core, the company exists to help businesses optimize their freight operations and achieve pricing power over a hyper-dynamic marketplace.
The company derives its data from the millions of freight matches powered by its platform, as well as a database of market transactions. This enables it to provide transportation brokers, carriers, industry analysts and other organizations with clear and actionable insights into market trends.
Having been a market leader for over 40 years, the company has grown from being a single bulletin board at a gas station in Oregon to seeing its technology deployed to millions of end users. DAT has been consistently focused on R&D and the expansion of its offering, including by acquisitions such as that of the freight-matching Convoy Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Remote/hybrid flexibility
- 20 days PTO from day one, plus 10 paid holidays annually
- Wellness allowance
- Parental leave
- Career development paths
- Leadership training, mentorship programs, education reimbursement & industry certifications
- Performance bonuses & annual merit increases
- Immediate 401(k) matching
- Stock purchase program
- Premium health coverage, plus dental & vision
- Mental health support
- FSA/HSA options
- Life insurance
Company HQ
Denver Tech Center, Greenwood Village, CO
Leadership
Jeff Clementz
(President and CEO)Formerly CEO and President at Shift, SVP/GM of Marketplace and Partner Operations at Walmart (where they spent 6 years) and VP/MD for Australian and NZ at PayPal (where they spent 12 years).
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