Lead Technical Program Manager, Snap

• A relationship builder with natural verbal and written communication skills
• Very high analytical thinking and ability to grasp advanced concepts
• Strong operational mindset and ability to derive independent conclusions
• Strong organizational skills and proven project management track record
• Experience in project schedule management and work breakdown structures
• Capacity to work in a fast paced, continuously changing environment
• A demonstrated ability to manage complex projects effectively (sets clear goals, identifies roadblocks, designs solutions, and tracks progress against deadlines)
• Ability to take calculated risks to achieve engineering breakthroughs
• Someone who can prioritize, focus, and is an independent thinker and problem solver
• An individual who is self-motivated and driven and has demonstrated commitment to take accountability and responsibility for success of large programs
• BS/BA degree in an analytical field (Computer Science, Engineering, Science, Math, etc.) or equivalent years of experience
• 11+ years of experience spanning Engineering / Data Science / Technical Program Management leading cross-functional efforts in the software or tech industry in a data-driven environment
• 3+ years of experience in Technical Program Management
• Prior experience leading the development of a complex and business critical application platform in the cloud, collecting requirements, getting customer teams to onboard and maintaining operational excellence
• Hands on SQL/Presto/BigQuery/Redshift experience
• Development experience using Python (numpy, pandas, etc.) or other scripting language to do data analysis, advanced analytics and development of automation tools (e.g. automating slide generation, detecting outliers, etc.)
• Experience with data visualization tools (e.g. Grafana, Looker, Tableau, DataStudio) building dashboards, source control (e.g. GitHub), ticket management (e.g. JIRA)
• Excellent communication skills, ability to influence and hold teams accountable

Desirable

• We’re looking for a Technical Program Manager to join Snap Inc! As a key contributor to our Monetization (Ad Platform) org, you will take ownership of engineering operations and excellence to monitor, detect and improve various aspects of infra and product performance
• Working from one of our three West Coast locations, you’ll utilize your technical expertise, engineering and program management skills to recognize issues and risks, provide expert solutions to tough problems, drive scheduled completion and ensure operational excellence. Some of the key areas that the Technical Program Manager will drive will include Infrastructure cost, service availability, budget A/B experiments, Spendwatch on call and revenue investigations.
• Lead Monetization Eng operations including service stability and efficiency, cost efficiency, experimentation throughput, incident management, spend monitoring through an oncall rotation and related revenue investigations
• Drive a culture of engineering excellence and develop roadmaps to address systemic issues
• Partner with Product, Data Science, Engineering and Customer Support teams to lead performance investigations and build customer trust
• Lead cross-organizational SWAT teams for enabling customer success on tentpole events (e.g. Amazon prime day)
• Audit our alerts, define key metrics, build observability through dashboards and constantly innovate to proactively identify problem areas in the ad stack
• Create frameworks and mechanisms for the organization to operate more efficiently such as launch reviews, retrospectives and decision making forums
• Lead quarterly roadmap and OKR planning process
• Work closely with Monetization leadership and execs to understand our business performance, identify and address organizational issues, and be a constant advocate for Monetization needs outside the organization
• Mentor and grow other junior TPMs and Engineers to scale the performance of the org