Technical Account Manager, SEON
Fraud
+Employee stock ownership plan (ESOP)
2-3 days a week in office
Fraud prevention and AML compliance
Job no longer available
Fraud prevention and AML compliance
201-500 employees
Job no longer available
+Employee stock ownership plan (ESOP)
2-3 days a week in office
201-500 employees
Company mission
To help online businesses reduce the cost, time, and challenges faced due to fraud.
Role
Who you are
- Are you a champion at providing an excellent customer experience? Are you an experienced Fraud Fighter? Help us boost the SEON rocket ship as we assemble our super team of fraud-fighting heroes
- We are excited to be looking for an enthusiastic, customer-obsessed fraud fighter to join our team
- Exceptional communication and interpersonal skills, with a high level of verbal and written language skills
- A strong aptitude for learning new technology and concepts
- A thirst for learning and a hunger to improve everyone around you
- Experience in supporting cloud, web browser-based software, with an understanding of APIs is an advantage
- Strong troubleshooting skills
- Experience in using Slack, Skype, Gmail, Postman, JIRA and helpdesk/service desk ticketing systems
- At least 3 years of experience in the field of Fraud/AML/Cybercrime as an analyst
- Analytic mindset
- SQL experience is an advantage
What the job involves
- You will be among the highest-rated Customer Success teams in the growing Fraud space
- Provide exceptional service, build relationships, and champion customer experience at every opportunity
- Continually monitor a range of comms channels that serve our customers
- Providing technical and functional support to both client-side and in-house technical teams and end-users directly
- Documenting issues, updating ITSM software, maintaining knowledge base
- Owning issues through to resolution, acting as the primary customer interface
- Communicate! Upholding informative, timely communication as a part of your customer service excellence, ensuring adherence to SLAs
- Troubleshoot issues, configuration problems etc to identify problems and provide solutions and/or escalate to internal teams
- Escalate and liaise with internal, 3rd party and client-side technical development and infrastructure teams
- Support new customer onboarding, assisting with configuration processes
- Hold training for the new joiners and actively assist in internal projects
- Use your voice bravely in case of any feedback or needed changes
- Ensure a positive experience by providing the right solution
- Analyzing and reporting product malfunctions
Our take
SEON is an online fraud prevention platform designed to assist businesses in combating fraud and minimizing risks related to online transactions. The platform stands out by offering a seamless integration process, allowing businesses to quickly implement its tools and solutions.
By leveraging a combination of technologies, data sources, and machine learning algorithms, SEON ensures real-time detection and prevention of fraudulent activities. Its effectiveness and reliability have earned the trust of prominent global brands such as Afterpay, Patreon, KLM, and Pokerstars.
With a strong focus on providing efficient and adaptable fraud prevention, SEON continues to innovate and evolve its offerings, helping businesses across various industries safeguard themselves and their customers from the ever-evolving threat of online fraud.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2025
$80m
SERIES C
Apr 2022
$94m
SERIES B
Total funding: $187.9m
Company benefits
- ESOP: Employee stock ownership plan.
- Vacation: National holidays, generous holiday allowance.
- Flexible hours: Flexible work schedule that allows teammates to alter their workday.
- Enhanced parental leave: Enhanced parental leave policies for all the parents on the team.
- Private health insurance: Private health insurance including coverage for spouse and dependents.
- Hybrid working environment: We encourage our colleagues to work from home a few days a week, and spend the rest of the time in the office collaborating with the SEON team.
- Employee assistance and mental health support: Access to an employee assistance and mental health support platform.
- Lunch and breakfast: Monthly company breakfast and weekly lunch allowance.
- Learning and development: Access to a variety of opportunities for learning and development (including external L&D).
- Weekly language courses: You can learn 40+ languages including Hungarian, English, Spanish, Portuguese & Bahasa.
- Book allowance: You can order business books to grow your knowledge and support your curiosity to learn more.
Company HQ
East Cesar Chavez, Austin, TX
Leadership
Tamas Kadar
(Co-Founder & CEO)Graduated from the Corvinus University of Budapest with a BSc in ICT Business Analyst. Is currently a Council Member and Contributor on the Forbes Technology Council.
Bence Jendruszak
(COO)Graduated from the EBS Business School with a degree in General Management. Previously worked as a Controlling Intern at HILTI and as a Junior Consultant at HyperTeam.
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