Seller Launch & Account Management Apprentice, Back Market
2-3 days a week in office
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
2-3 days a week in office
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- Seeking a 1 year apprenticeship contract (B3 or Master level)
- Fluent English & French (C1 minimum) - you'll manage relationships with sellers across Europe and the US daily
- Excel proficiency including pivot tables and data analysis capabilities
- Highly organized with exceptional attention to detail for managing high-volume seller portfolios
- Strong communication skills - professional, friendly, and patient approach to challenging situations
- Negotiation and relationship-building abilities essential for portfolio management success
- We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications
Desirable
- Previous commercial experience - highly valued for managing seller relationships independently
- Salesforce experience or CRM familiarity
- E-commerce or marketplace experience
- Proactive ownership mindset - ability to make processes your own and drive improvements
- Additional European languages
- Ideal Profile: We're seeking a more experienced intern profile who can handle independent portfolio management. You should be genuinely excited about account management, sales performance optimization, and building lasting business relationships. Experience in commercial roles is highly valued as you'll be the primary point of contact for sellers during their most critical growth phase
What the job involves
- Join Back Market's Seller Success team at the most critical moment of our sellers' journey
- As Europe's leading refurbished electronics marketplace, we're revolutionizing how businesses launch and thrive on our platform
- As a Seller Launch & Account Management Apprentice, you'll be the bridge between onboarding and long-term success, managing newly launched sellers through their crucial first weeks on Back Market (the Launching Phase of our Sellers)
- You'll own a portfolio of 50-100 sellers during their trial period, combining relationship management, performance analysis, and strategic guidance to transform new partners into thriving marketplace champions
- This role sits at the intersection of account management, business development, and process improvement
- Day to day, you'll analyze sales data, run performance check-ins, provide strategic advice, and build lasting relationships with new sellers in Europe and United States — while also spotting friction in our processes, collecting seller feedback, and implementing solutions that make things work better for everyone
- Portfolio Management: Own and manage 50-100 newly launched sellers through their critical first 30-60 days on the platform, ensuring their successful transition from onboarding to active selling
- Performance Analysis: Leverage Excel and Salesforce to analyze sales and quality performance data, identifying optimization opportunities and providing actionable insights to improve seller results
- Strategic Check-ins: Conduct structured follow-ups at key milestones (D10, D15, D30, D60), guiding sellers through our gamified launching process and addressing challenges proactively
- Relationship Building: Develop strong professional relationships with sellers across Europe, providing patient, friendly support while maintaining high performance standards
- Cross-functional Collaboration: Work with Operations, Quality, Product, and Finance teams to adapt solutions and drive special projects like Black Friday campaigns and market diversification initiatives
- Process Improvement: Identify pain points in our processes by gathering direct feedback from sellers, then design and implement targeted projects to address them — turning recurring friction into structured, lasting solutions
- ABOUT THE APPRENTICESHIP: ℹ️
- Starting date: July, August or September 2026
- Duration: 12 months approx
- Part-time apprenticeship (rhythm depending on your school's calendar - to be discussed during our calls)
- Location: Paris 18, France
Application process
- Video-call Interview (Google Meet) with the Talent Acquisition Specialist (30min)
- Live Business Case Study and Skills Interview (Google Meet) with your future manager (45min)
- Team Fit Interview (Google Meet) with a team member (30min)
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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