Operations Administrative Coordinator, Wheely

Salary not provided

+ Stock options

Junior and Mid level

London

5 days a week in office (Syon Park, London)

Privacy-first luxury ride-hailing platform

Job no longer available

Privacy-first luxury ride-hailing platform

201-500 employees

B2CB2BMarketplaceTransportMobility

Job no longer available

Salary not provided

+ Stock options

Junior and Mid level

London

5 days a week in office (Syon Park, London)

201-500 employees

B2CB2BMarketplaceTransportMobility

Company mission

Our core belief is that time is our most precious asset in life—the ultimate luxury. From on-demand chauffeuring, concierge service, to our best-in-class app, we exist to help our clients reclaim their time.

Job

Company

Role

Who you are

This role requires a customer-focused mindset, excellent problem-solving skills, and the ability to thrive in a dynamic and fast-paced environment
Experience in an operational and customer-facing role, preferably within a fast-paced environment or hospitality and luxury services experience, is a plus. We can also consider graduates for this role
Strong problem-solving skills with a proven track record of delivering creative solutions
Ability to prioritize multiple tasks effectively in a dynamic work environment
Flexibility in adjusting to changes in priorities, assignments, and work environments
Exceptional communication skills with a focus on clarity, structure, and ownership
Comfortable using basic software and tools relevant to the role (Google Suite, Notion, Intercom)
Availability to work at in the office in Syon Park five days a week

What the job involves

As the Operations Coordinator at Wheely London, you will play a crucial role in ensuring the success and satisfaction of our chauffeur community, and manage office operations
You will be responsible for being the first point of contact for the chauffeurs visiting our academy, acting as a liaison between Wheely and our valued chauffeurs
This role offers an excellent opportunity to gain hands-on experience in operations management and contribute to the growth of our organization
Support operations team in onboarding process, including documents checks and accreditation assistance
Manage office reception desk
Handle basic Chauffeur and Partner inquiries promptly, demonstrating the ability to make decisions during non-standard situations
Take ownership of chauffeurs issues and following problems through to resolution or escalation
Facilitate amenity distribution among our Chauffeurs
Run Wheely Academy back-office and Coordinate Academy Facilities Requirements
Support events and special projects when needed

Salary benchmarks

Our take

Uber and Lyft have completely changed the way we hail a taxi. However, most people know someone with negative Uber stories - quality cannot always be guaranteed with these companies. Wheely is targeting customers who want high quality rides every time.

The company has a strict requirement process and uses the industry's most rigorous tests, with their drivers all certified from the Chauffeur Training Academy. Founded in 2010, Wheely is now available in London, Moscow, St. Petersburg, Paris, and Dubai, with thousands of chauffeurs driving under the brand.

Since raising funding back in 2019, the company has been working to establish itself as the leader in premium ride-hailing in megacities across the globe. Lengthy lockdowns during the pandemic of course caused problems for Wheely, but it appears to have manoeuvred through these difficulties and come out the other side refocussed on growing its services.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

-5% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 4 rounds)

Dec 2023

$15m

SERIES B

Apr 2019

$15m

SERIES B

Total funding: $43.1m

Company benefits

Stock options plan
Monthly credit for Wheely journeys (plus discounted rates for additional journeys)
Generous training allowances
Comprehensive healthcare benefits
Daily lunch allowance

Company values

Trust
Discretion
Modern tradition

Company HQ

Brackenbury Village, London, UK

Articles

Wheely, Uber’s luxury competitor, launches in Dubai to take on the UAE’s dominant player

Driving force: Wheely

There’s a New Luxury Chauffeur Service in Dubai You Have to Try

Leadership

Anton Chirkunov

(CEO)

Studied Economics at the University of St. Gallen.

Diversity, Equity & Inclusion at Wheely

Wheely values diversity and is an equal opportunities employer and encourages applications from candidates of all backgrounds. Wheely has won awards for our commitment to hiring from some under represented groups such as Veterans.

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