Senior Manager of Customer Success, MongoDB
$129-253k
Developer data platform
Open for applications
Developer data platform
1001+ employees
Open for applications
$129-253k
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- Passion for and experience in hiring, developing and managing a team of individual contributors and managers. Your team’s success is your top priority
- A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
- A mind for technology. We’ll teach you all about MongoDB, databases and cloud technologies, as our users and products are inherently technical
- Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required
- You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes in your region
- A strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organization and within Eastern North America
- You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds across the East region
- An adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processes
- Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally
- A Bachelor's degree combined with 4+ years of management experience, preferably in a customer success or account management capacity
What the job involves
- MongoDB is looking for an experienced and results-oriented people leader to grow our Customer Success program in our Enterprise North region
- You will play a key role in the growth and success of MongoDB, our customers and CS team members
- Your team of managers will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases
- You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time
- In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB
- People leadership: Recruit, mentor and develop individuals and managers on the CS team
- Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
- Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
- Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices
- The Senior Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:
- In the first 3 months you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team members
- In 6 months, have hired your team to at least 90% capacity (as per hiring plan outlined to you). You’re actively mentoring and guiding the team through quarterly and monthly team goals and initiatives
- In 12 months you’ll have accomplished and are 100% on track for your team’s hiring plan, coach the leaders on your team efficiently, and ensure they are achieving and exceeding your regional team goals for retention, expansion and customer satisfaction
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company values
- Think Big, Go Far
- Build Together
- Embrace the Power of Differences
- Be Intellectually Honest
- Own What You Do
- Make it Matter
Company HQ
Theater District, New York, NY
Articles
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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