Staff Product Manager, ServiceTitan
Exteriors
$168.2-269.9k
Salary dependent on location. Plus annual bonus and equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$168.2-269.9k
Salary dependent on location. Plus annual bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 7+ years of product management experience, with a strong track record in enterprise B2B SaaS; experience in the trades or field-service products a strong plus
- Experience partnering on or shipping AI-powered features, with a clear point of view on how intelligent automation can change what's possible for customers
- Strong analytical and communication skills—you know how to measure what matters, even in messy problem spaces, and translate that into clear direction for teams and stakeholders
- Strong instincts for workflow analysis: you can map how a business operates, identify where it breaks down, and design solutions that fit how people actually work
- Comfort operating in ambiguity—you can make smart, well-reasoned decisions without waiting for complete information
- Demonstrated ability to own a complex product area end-to-end—from ambiguous problem space through scaled adoption
- Self-starter who takes initiative, operates with ownership, and holds themselves accountable to outcomes, not just outputs
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us
What the job involves
- At ServiceTitan, we're building the operating system for the trades. As we continue to scale, we're looking for a Staff Product Manager to join our Exteriors vertical and help shape the future of how roofing, siding, gutters, and windows contractors run their businesses
- This is a senior individual contributor role for a product leader who wants to go deep on an industry, own a meaningful product area end-to-end, and bring a modern, AI-forward lens to some of the most complex workflows in the trades
- This role is built around deep customer immersion and strategic ownership. You'll develop genuine expertise in how exteriors businesses operate across the full job lifecycle, from sales to project costing, and use that expertise to identify the gaps, inefficiencies, and opportunities where agentic AI experiences technology can make the biggest difference
- You'll bring an AI-first mindset to solving real operational problems in ways that feel built for the future, not patched onto the past
- Define and own the roadmap for a cohesive product area within the Exteriors vertical, with a clear vision aligned to company goals and customer outcomes
- Architect scalable, AI-powered solutions—including intelligent recommendations, automated workflows, and agentic experiences—that improve insights and reduce manual work for operators at scale
- Set measurable, multi-quarter goals and lead cross-functional teams toward them with rigor and transparency
- Lead deep customer discovery and market research to build fluency in how roofing, siding, and glass businesses actually operate—and translate that into clear, compelling product strategy
- Proactively identify and remove technical and organizational blockers before they impede delivery
- Build strong partnerships with engineering, design, data, and GTM leadership to align execution and deliver features that drive real business value
- Exteriors contractors manage some of the most operationally complex jobs in the trades—coordinating materials, crews, inspections, insurance workflows, and customer communication across every job, every day. The tools they use today weren't built for them
- Your job is to change that. By building an integrated, intelligent platform that reflects how exteriors businesses actually operate, you'll help contractors run tighter operations, protect their margins, and build businesses that scale
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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