Senior Technical Program Manager, Jobber
Business Technology
Salary not provided
+ Stock options
Senior level
Remote in Canada
Job tracking & customer management
Be an early applicant
Job tracking & customer management
501-1000 employees
B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile
Be an early applicant
Salary not provided
+ Stock options
Senior level
Remote in Canada
501-1000 employees
B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- Career experience as a Technical Program Manager, Technical Product Manager, or similar role. A track record of building and shipping multiple products or technical solutions that have successfully delivered value
- You’ve owned a complete product, or large parts of an offering, and are comfortable leading cross-functional teams
- You have built up a diversity of experience through having supported a number of different teams, products, platforms or companies across your career journey thus far
- Experience in SAAS business and an understanding of the basic SAAS metrics that lead to business success
- Execution excellence. Creating insights is one thing – leading and driving execution is another
- You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time
- Next level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business
- An ability to effectively tailor messaging to the right audience, from executive-level through to your direct teams, is critical
- A shipping mindset. We don't believe in spending forever analyzing and debating. The best way to validate something is to ship it — so let's ship it, learn, and iterate
- Data-driven mindset. You look to data to define a problem and you also look to data to prove your success. You are energized by the ability to contextualize your work through various tools, systems and processes
- A strong technical background which enables you to engage with engineers about architecture and technical considerations that impact backend systems, and a desire to learn what you don’t know to help drive decision making
- A knack for the details, with an understanding of the big picture. In your role, the details matter, and help drive your team forward with a sense of direction and clarity
- Ownership. You are driven to do the right things for your work. You are accountable to both your successes and your shortcomings
What the job involves
- Like Jobber empowers small businesses with the tools and insights they need to succeed, our Business Technology engineering teams work to ensure our people at Jobber have the tooling, data and automations needed to excel in our shared mission
- This group supports a wide variety of systems: analytics collection, internal tooling, billing & subscription infrastructure and in-product experiences tied to teams like Marketing, Sales and Customer Support
- Business Technology is one one of many software engineering groups at Jobber who are supported directly by the Technical Program Management team within Product Development
- We often work across teams and across business silos within Jobber, and we look for solutions that will drive success across the whole organization, not just within our teams
- Reporting to the Group Lead, the Senior Technical Program Manager will guide discovery and support the delivery of in-product experiences, platform capabilities, and product integrations that deliver significant value to Jobber’s “go to market” (revenue) teams
- Within their technology and stakeholder area of focus, the Senior TPM is expected to prioritize impactful, complex solutions and ensure timely, high-quality outcomes
- This role requires strong communication, leadership in navigating ambiguity, and a thoughtful approach to balancing technical functionality with performance and maintainability
- While this role primarily focuses on initiatives within the core team, the Senior TPM will also coordinate connected technical program requirements across cross-functional delivery teams when necessary
- Technical Program Managers at Jobber bring a blend of technical insight and business understanding, helping teams achieve measurable progress towards broader business goals
- Take on the responsibilities of a Scrum Team “Product Owner” for our in-house engineering teams. This includes executing the product management workflow, backlog management (writing and prioritizing Epics and Stories), participating in Scrum events (Sprint Planning, Sprints, Scrums, Sprint Reviews, Retrospectives), estimation and testing
- Be responsible for product vision and strategy. You will own the creative process of generating, developing, and curating new ideas. By understanding the connections between people’s day-to-day work, the overall company vision, and stakeholder needs, they can prioritize building what matters to achieve the company’s strategic goals and initiatives
- Deliver features and technology solutions that make an impact on our internal teams. You’ll work collaboratively to prioritize work on the roadmap by ranking it against strategic goals and initiatives alongside leaders across the business
- Build a plan, implement it, and then measure success. You’ll be responsible for a timeline for the implementation of new ideas, and then defining the release process and coordinating all activities to get a project launched. Once implemented, you will help determine what success looks like for the solutions you help build, measuring that success, and keeping stakeholders informed of that progress so that your team can make iterative decisions based on results
- Be responsible for cross-functional program management. Help manage, and at times drive, complex cross-functional projects which require both technical and non-technical deliverables to come together within the broader domain you support. You will drive project planning and execution; provide proactive transparency to stakeholders (scope, status, risks and timelines); and support teams to help ensure timely delivery of their scope, including addressing blockers or issues that may arise
- Uplevel the team. You are eager to influence and elevate the TPM team by educating, mentoring and training team members across the entire company on product methodology and philosophy
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Articles
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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