Staff Software Engineer, Loop Returns
$165.6-227.6k
+ Equity
Exchange and returns platform for Shopify brands
Open for applications
Exchange and returns platform for Shopify brands
201-500 employees
Open for applications
$165.6-227.6k
+ Equity
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- 10+ years of experience as a Software Engineer
- 2+ years of experience solving complex technical problems at the Staff-level
- You have demonstrated hands-on experience building web applications and APIs
- You evaluate decisions using context to drive an assessment of trade-offs by considering multiple implementation options
- You have led and participated in effective testing processes on previous teams and have opinions on creating a quality-driven development process
- You have worked in environments with continuous integration and deployment and have contributed to scaling those processes
- You can discuss times in your career when you experienced rapid growth, your learning style, and how you maximize what you gain from each project
- You can provide examples of crucial conversations, such as giving feedback to a leader, customer, or teammate, and have made mistakes with humility
- You can share instances where you improved existing processes or systems and negotiated with your team or stakeholders to implement changes
- You have examples of situations where a team decision did not align with your preference, but you still fully committed to the direction and drove progress
- You can share stories about when you pushed beyond your perceived limits and succeeded, and when you tried and learned from the experience
- For this position, you are welcome to join us from anywhere in the United States
What the job involves
- Loop is looking for a full-stack Staff Software Engineer. We're seeking a passionate, driven, and collaborative engineer to join our team
- As a key technical leader, you'll be part of an engineering group shaping the future of our platform
- You'll have the opportunity to establish robust architectural patterns, drive technical excellence across our backend systems, and empower other teams through scalable solutions and self-service capabilities
- Design, build, and maintain web applications for the Loop product line, driving technical decisions and ensuring high-quality code
- Solve complex technical issues for merchants, customers, internal stakeholders, and partners, ensuring an exceptional user experience
- Diagnose system and team issues and bring solutions and plans to the table in order to promote and drive healthy change into teams and the product
- Develop solid automated tests to ensure code quality
- Maintain a healthy, continuous integration and deployment process
- Lead, assess, and make recommendations for engineering best practices to ensure effective scaling, contributing to long-term system scalability and stability
- Define and enforce technical standards, strategies, and vision across the organization, improving the overall quality and consistency of the codebase
- Elevate the engineering culture at Loop by fostering a supportive and collaborative environment
- Demonstrate intellectual curiosity and proactively seek opportunities for learning and growth
- Exhibit a strong sense of ownership over your work and its impact
- Lead initiatives and take action to address problems without waiting for explicit permission, tackling complex technical challenges that may impact multiple teams
- Our Tech Stack:
- While we use certain core technologies at Loop, the exact tech stack each team uses varies. To give you an idea of what you might work with should you join us, here are some examples: PHP/Laravel, Vue.js, Node.js, MySQL, DynamoDB, Kubernetes, AWS, Serverless
Application process
- Our hiring process is tech stack agnostic
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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