Senior Specialist of Client Onboarding, Flywheel Digital
$65-70k
3+ days a week in office
Simplified digital commerce solutions
Be an early applicant
Simplified digital commerce solutions
1001+ employees
Be an early applicant
$65-70k
3+ days a week in office
1001+ employees
Company mission
To redefine a future where all businesses can seamlessly navigate the rapid change of digital commerce and drive growth.
Role
Who you are
- Strong organizational skills with excellent attention to detail and follow-through
- Proven ability to manage multiple tasks and priorities in a fast-paced environment
- Collaborative team player with strong interpersonal and communication skills
- Process-oriented with a continuous improvement mindset
- Experience in client onboarding, operations, staffing, HR, or a related support role is an asset
What the job involves
- We are seeking a Client Onboarding Specialist to join our team
- In this role, you will support the Onboarding Manager in delivering a seamless onboarding and offboarding experience for our clients
- You will also play a key part in improving our staffing processes and ensuring the smooth day-to-day management of onboarding activities
- Support the Onboarding Manager with all aspects of client onboarding and offboarding, ensuring a smooth and professional experience
- Coordinate with internal teams (e.g., Sales, Operations, HR, IT) to gather information, set up accounts, and fulfil client requirements
- Maintain up-to-date documentation, checklists, and process flows for onboarding/offboarding
- Identify and recommend improvements to staffing and onboarding processes to drive efficiency, consistency, and client satisfaction
- Assist with resource allocation and scheduling to ensure proper staffing for onboarding projects
- Track progress of onboarding tasks and proactively address any issues or delays
- Serve as a point of contact for clients during onboarding, providing timely updates and outstanding service
- Support reporting and analysis of onboarding activities and metrics
- Contribute to a culture of continuous improvement and operational excellence within the onboarding team
Application process
- Every role starts the same, an introductory call with someone from our Talent Acquisition team
- We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call
- Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role
- In your initial call, we will walk you through exactly what to expect the process to be
Our take
Flywheel is a digital commerce solution company that provides tools for retail commerce ops, media execution and market intelligence. Its real-time insights and decision making is aimed at boosting eCommerce sales, helping companies grow faster, smarter and more efficiently.
Founded in 2014, Flywheel amalgamated a number of digital commerce tools into a proprietary cloud platform that manages tens of billions in product sales and billions in advertising spend every year. It serves over 4500 brands internationally, a sure sign that it has solidified a presence in the space.
In 2023, New York-based Omnicom Group acquired Flywheel for $835 million. The company will continue to operate under its own name, but now as a "Practice Area" within Omnicom. Flywheel’s products will be connected to Omnicom’s audience and behavioural data, elevating both companies' analytics and insights power.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive medical coverage
- Paid vacation and holidays
- Country-specific savings and benefits plans
Company HQ
Locust Point, Baltimore, MD
Leadership
Patrick G Miller
(Co-Founder)Previously Co-President at Ascential, Vice President at Compass Marketing, Director of Community at Chesapeake Bay Foundation and an Operations Director at Petrie Ross Ventures.
Chip DiPaula
(Co-Founder)Previously Executive Vice President at Compass Marketing, COO at Petrie Ross Ventures and Chief of Staff for Governor Robert L. Ehrlich, Jr of Maryland.
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