Office Manager, Ushur
$75-110k
+ Bonus + Equity
5 days a week in office (Santa Clara, CA)
AI-powered customer experience automation
Job no longer available
AI-powered customer experience automation
201-500 employees
Job no longer available
$75-110k
+ Bonus + Equity
5 days a week in office (Santa Clara, CA)
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- 3-5 years of experience in office management or administrative roles, preferably in a small office setting as the sole responsible person for the office
- Experience in HR, IT, or financial support roles is a plus
- Strong proficiency in Google Calendar, Google Drive, Microsoft Word, Excel, and PowerPoint
- Impeccable email communication skills
- Excellent organizational and time management abilities
- Proactive, resourceful, and able to anticipate office needs
- Strong interpersonal skills and ability to work with vendors, customers, and staff at all levels
- Event planning and coordination experience
- Must be dependable and able to maintain an 8 am- 5 pm, Monday-Friday in-office schedule
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with office management software
- G Suite (Google Calendar, Google Drive)
- Ability to work independently and take initiative in a fast-paced environment
- Previous experience coordinating customer visits or events
- Familiarity with managing office budgets and expenses
- Must be proficient with using Apple (Macbook) computers
- Highly preferred experience with mobile apps such as: DoorDash, UberEats, Instacart etc
- This role is ideal for someone who enjoys wearing multiple hats. If you are a detail-oriented, proactive individual who thrives in a dynamic, small office environment, we encourage you to apply!
What the job involves
- This is an in-office position from 8am - 5pm. Flexibility may be required for events or special projects
- The role may involve light physical activity, such as lifting supplies, storage room inventory organization or setting up office equipment
- This position will require use of personal cell phone
- This position will require occasional use of personal vehicle
- The successful candidate will be responsible for overseeing daily office operations, coordinating events, managing vendor relationships, and providing support to ensure the office runs efficiently
- In this role, the Office Manager will also coordinate customer onsite visits and ensure a professional environment
- Manage daily office operations, ensuring smooth workflow and efficiency
- Oversee deliveries of office supplies, catering, and other delivery service providers
- Serve as the primary point of contact for building management and security desk communications, ensuring timely and professional phone call or email responses
- Ensure office printers, TV’s and conferencing equipment are operating at all times
- Coordinate and plan events, both internal and external, including customer onsite visits ensuring a professional and welcoming office environment
- Take initiative to solve problems, anticipate needs, and support office staff as needed
- Responsible for maintaining kitchenette appliances (Dishwasher, coffee machine, refrigerator, water dispenser machine etc.)
- Manage key card portal for employee access
- Coordinate office tours for new hires
- Organize and maintain clean storage closet
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialized customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation allows it to stand out. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless and data is handled professionally. Impressive 2023 funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company values
- People First - Usher's people are their biggest asset. Prioritizing their well-being, celebrating their diversity, enabling them to bring their whole self to work, and empowering them to do the extraordinary are foundational to everything Ushur strives to do.
- Pursuit of Excellence - Ushur relentlessly pursues excellence in everything they do. They accept failures as part of the process as we maintain an unwavering commitment to staying the course and never giving up. Our customers, our partners, and above all our colleagues deserve nothing less.
- Growth Mindset - Ushur enables and inspires its people to pursue lifelong learning. Encouraging such a growth mindset empowers them to solve complex problems and become better versions of themselves, independent of their educational, social, and economic backgrounds.
Company HQ
Santa Clara, CA
Articles
Leadership
Simha Sadasiva
(CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
Salary benchmarks
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