Customer Success Specialist, Canary Technologies
Enterprise
$65-75k
Providing hospitality technology
Open for applications
Providing hospitality technology
101-200 employees
Open for applications
$65-75k
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- 0-2 years of experience in customer success, account management, or a related customer-facing role (experience in a high-growth startup is a plus)
- Strong verbal and written communication skills: you can clearly explain ideas and build strong relationships with customers
- A quick learner who thrives in fast-paced environments and can execute with urgency
- Detail-oriented and highly organized, with the ability to manage multiple tasks at once
- Passionate about building a career in Customer Success and eager to grow within a high-growth company
What the job involves
- We’re looking for a Customer Success Specialist to join our Enterprise Customer Success team and support the deployment, adoption, and success of Canary products across our enterprise partners’ hotels
- This role is an exciting opportunity to work with some of our largest and most strategic customers, engage directly with hotel teams, and gain valuable exposure to Canary’s leadership
- Support Enterprise Customer Success Managers (CSMs) in deploying Canary’s solutions across major hotel brands
- Engage directly with hotel teams to ensure they are successfully adopting our products and seeing continuous value
- Act as the voice of the customer, gathering insights and feedback to help shape our products and services
- Track and drive product adoption, ensuring customers are using Canary solutions effectively
- Assist in account operations, such as data tracking, reporting, and managing customer inquiries
- Work cross-functionally with teams across Canary, including Sales, Product, and Support, to enhance customer experience and drive success
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by F-Prime Capital, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2024
$50m
SERIES C
Oct 2022
$30m
SERIES B
Total funding: $95.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
SoMa, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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