Customer Success Specialist, Canary Technologies

• 0-2 years of experience in customer success, account management, or a related customer-facing role (experience in a high-growth startup is a plus)
• Strong verbal and written communication skills: you can clearly explain ideas and build strong relationships with customers
• A quick learner who thrives in fast-paced environments and can execute with urgency
• Detail-oriented and highly organized, with the ability to manage multiple tasks at once
• Passionate about building a career in Customer Success and eager to grow within a high-growth company

• We’re looking for a Customer Success Specialist to join our Enterprise Customer Success team and support the deployment, adoption, and success of Canary products across our enterprise partners’ hotels
• This role is an exciting opportunity to work with some of our largest and most strategic customers, engage directly with hotel teams, and gain valuable exposure to Canary’s leadership
• Support Enterprise Customer Success Managers (CSMs) in deploying Canary’s solutions across major hotel brands
• Engage directly with hotel teams to ensure they are successfully adopting our products and seeing continuous value
• Act as the voice of the customer, gathering insights and feedback to help shape our products and services
• Track and drive product adoption, ensuring customers are using Canary solutions effectively
• Assist in account operations, such as data tracking, reporting, and managing customer inquiries
• Work cross-functionally with teams across Canary, including Sales, Product, and Support, to enhance customer experience and drive success

• Our health insurance has you covered on day 1
• Flexible working hours
• Training and career development
• Regular team building events
• A travel stipend for when you stay at Canary hotels
• Internal promotions from within the team
• Kitchen stocked with fruit, snacks, coffee, and more
• We're a diverse and global team

Total funding: $95.2m

Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.