Customer Success Manager, Salesforce
$133.4-199.7k
+ ESPP
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$133.4-199.7k
+ ESPP
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in related field
- A related technical degree required (Computer Science, Engineering (any field))
- (1) Splunk
- (2); SQL
- (3) Apex
- (4) Visualforce
- (5) Lighting Components
- (6) SOAP Webservices
- (7) REST Webservices
- (8) HTML
- (9) CSS
- (10) Javascript
- (11) Java
- (12) MongoDB and
- (13) Release Management. Any suitable combination of education, training and/or experience is acceptable
What the job involves
- Salesforce Inc. seeks Customer Success Manager in San Francisco, CA:
- Act as the single point of accountability for the customer, managing the orchestration of all Signature deliverables, experiences, renewals, and expansions
- Build and maintain collaborative relationships with key business and IT stakeholders, executive leadership, sponsors, and decision-makers, becoming an expert on the customer’s Salesforce implementation by understanding their top business goals and priorities
- Support customers in achieving their business objectives on the Salesforce platform by: Coordinating the delivery of the Signature Success Catalog of Services as required for the customer
- Proactively share best practices, recommendations and guidance for enterprise architecture functions such as Security, Performance, Development Process, Release Management, and Application Governance to optimize their ongoing use of the platform
- Advising customers on adopting new features from Salesforce’s annual release schedule and identifying potential challenges and risks to their implementation
- Manage high-visibility, global, and strategic enterprise cases, advocating for customers during the triage and resolution of critical technical issues
- Assist in the prompt resolution of technical challenges, including debugging integration issues with Salesforce APIs, Apex, Visualforce, JavaScript, and other Salesforce products, ensuring complete customer satisfaction
- Telecommuting is an option
- Some travel to Salesforce offices may be required
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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