Senior Product Manager, Ada
Messaging Experience
CA$121-180k
Chatbot AI customer experience solution
Open for applications
Chatbot AI customer experience solution
201-500 employees
Open for applications
CA$121-180k
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- We’re looking for a driven Senior Product Manager who thrives in complex, fast-moving environments
- You embrace challenges, act decisively, and relentlessly pursue results
- You are curious by default, asking ‘why’ until you get to the root of a problem
- Proven product leadership – At least 5 years of experience in product development (engineering, design, or product management), including 2+ years in a product management role, driving products from concept to launch
- A builder’s mindset in a greenfield space – You thrive in ambiguity, using creativity, experimentation, and rapid iteration to define entirely new product patterns rather than optimizing existing ones
- A strategic and execution-focused approach – You can define and execute on a long-term strategy, delivering incremental value at every stage while keeping the bigger picture in focus
- Technical fluency – You have a deep understanding of API design and SDK development, ensuring Ada’s messaging SDKs are intuitive, powerful, and easy to integrate
- A strong customer focus – You are relentless in understanding real-world customer problems, balancing big-picture thinking with an obsession for crafting the right details
- An ability to lead with influence – You bring people along by inspiring, aligning, and advocating, not by authority. You collaborate across engineering, design, and business teams to bring your vision to life
- Bias for action and problem-solving – You are self-motivated, proactive, and creative, turning challenges into opportunities and driving momentum even in uncharted territory
What the job involves
- At Ada, Product Managers own their work end-to-end, shaping every stage—from ideation to market launch
- This is a highly visible, high-impact role, where you’ll play a key part in defining and delivering innovative AI-driven experiences
- Your decisions blend data, intuition, and customer insight, ensuring everything you build is intentional, high-quality, and deeply integrated into the broader product
- You will be joining the Messaging Experience Team
- You focus on what matters most, prioritizing a few, high-impact initiatives that elevate the entire platform
- You think ahead, architecting strategies that not only solve today’s challenges but also position Ada for what’s next
- Redefine AI-driven messaging for customer support – Invent breakthrough ways for Ada’s AI Agent to engage with users across chat, mobile, and social messaging
- Ensure our AI Agent is responsive, intuitive, and capable of delivering exceptional customer experiences in messaging
- Create new UI experiences for AI-powered messaging – Design a new set of messaging components and UI patterns that enable Ada’s AI Agent to deliver services in new contexts and user experiences
- Rethink how AI-driven messaging is presented to both customers and businesses, moving beyond the traditional frame of chat interfaces
- Revamp Ada’s messaging SDKs for scale and performance – Oversee the renewal of Ada’s web and mobile SDKs, ensuring they are high-performing, easy to integrate, and optimized for generative AI interactions
- Ensure messaging is scalable, secure, and enterprise-ready – Define and prioritize investments in messaging infrastructure, ensuring Ada’s AI Agent performs reliably across high-traffic, high-complexity environments
- Collaborate directly with customers and internal teams – Run discovery with developers, CX leaders, and end users, gathering insights, testing new messaging patterns, and iterating quickly to refine the experience and drive adoption
- You collaborate closely with engineers to architect scalable, well-documented APIs, focusing on developer experience, usability, and long-term maintainability
Application process
- Thank you for your interest in joining us at Ada
- Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position
- We appreciate the time you have invested in learning more about us
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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