Technical Enrollment Specialist, Wagmo
$60-70k
1-3 days a week in office
Pet insurance and wellness plans
Job no longer available
Pet insurance and wellness plans
21-100 employees
Job no longer available
$60-70k
1-3 days a week in office
21-100 employees
Company mission
To bring pet parents the confidence they need to give pets the care they deserve.
Role
Who you are
- Ability to work out of our NYC office up to three days a week (FiDi)
- 3–5 years in a customer‑facing technical role (implementation, solutions, or technical support)
- Proven track record leading live customer or partner calls, translating technical details for non‑technical audiences, and owning deliverables/timelines
- Comfort debugging flat‑file data (CSV, Excel, EDI); ability to identify header mismatches, data‑type issues, and malformed rows
- Technical curiosity—you may not write code daily, but you like inspecting API docs, logs, or learning a bit of SQL
- Project‑management chops: juggling 10+ concurrent onboardings without letting details slip
- Excellent written & verbal communication; you drive meetings, summarize next steps, and instill confidence
- Experience with benefits enrollment feeds (EDI, SFTP, etc.) or HRIS data
- Familiarity with Linear, Jira, Zendesk, or similar ticketing tools a plus
What the job involves
- We are looking for a Technical Enrollment Specialist who thrives at the intersection of customer onboarding and technical problem‑solving
- Think project‑manager‑meets‑tech‑translator: you will lead implementation calls helping our partners understand enrollment file setup, coordinate technical implementation tasks across dozens of partners, monitor ongoing feeds and dig into CSVs when things go awry. Light engineering triage (Linear/Jira) is a plus but exceptional customer communication and stakeholder management are the true must‑haves
- Partner Implementation & Training | Host kickoff calls, walk partners through Wagmo’s enrollment‑file specs and SFTP process, and keep everyone on schedule
- File Testing & Monitoring | Validate first‑run files, provide actionable feedback, and keep a close eye on error logs after go‑live
- Project Coordination I Maintain an implementation tracker, surface blockers early, and deliver regular status updates to internal & external stakeholders
- Process & Documentation | Build playbooks, templates, and best‑practice docs that help us to continually improve our partner experience and internal efficacy
- Technical Triage | Reproduce issues, capture logs, and file clear tickets for Engineering when defects arise
- Revolutionize the pet health industry by shaping solutions that improve the lives of pets and their families
- Join a rapidly growing, VC-backed startup where your work directly contributes to the company’s success and mission
- Be part of a passionate, innovative team that values collaboration, impact, and continuous growth
Our take
Wagmo is a pet wellness company with a tech-first approach, designed to cater to the needs of new pet parents with a range of wellness and insurance plans.
The company provides two primary pet health plans: Wagmo Insurance for emergency care and Wagmo Wellness for routine pet maintenance. Backed by the National Speciality Insurance Company, Wagmo connects pet parents with budgeting tools, reliable veterinary care providers, and trustworthy advice, ensuring pets receive the care they deserve. These are provided to individuals on subscription or as a employee benefit through the workplace.
The Wagmo-Rover partnership marks a significant stride in Wagmo's mission to improve pets' and owners' lives. By teaming up with the largest online pet care marketplace, Wagmo expands its influence, granting discounted access to top-tier pet care for partner organization employees. This collaboration underscores Wagmo's commitment to responsible pet care and signals a bright future, as the company continues to innovate and collaborate to meet global pet owners' evolving needs.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2023
$8.9m
EARLY VC
Jul 2021
$12.5m
SERIES A
Total funding: $24.4m
Company benefits
- Equity in the company
- Company paid medical premiums for employee-only plan (3 out of 4 medical plans)
- Dental, vision, voluntary life, short term disability and long-term disability
- Commuter assistance
- Company paid Wagmo pet wellness and insurance plans through monthly reimbursement
- Unlimited paid time off
- 12 weeks parental time off
- 401k
- Company wide open feedback model
Company HQ
Greenwich Village, New York, NY
Leadership
Christie Horvath
(Co-Founder & CEO)Graduated from Harvard Business School with a Master of Business Administration. Served as the Vice President of BlackRock for 6 years before founding Wagmo.
Alison Foxworth
(Co-Founder)Graduated from The Wharton School with a Master of Business Administration. Previously worked in Advisory Services and Financial Insurance at BlackRock. Also served as the Director at Garrison Investments Group.
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