Technical Customer Support Manager, Quantifind
$100-130k
+ Equity
Automated AML investigations
Posted today
Automated AML investigations
21-100 employees
Posted today
$100-130k
+ Equity
21-100 employees
Company mission
To help customers leverage powerful AI and disruptive science to automatically discover hidden criminal and financial risk.
Role
Who you are
- 3+ years in customer-facing technical support, implementation, or similar role in SaaS, fintech, regtech, or enterprise software
- Strong troubleshooting and analytical skills
- Experience working with REST APIs, logs, debugging tools, or SQL
- Familiarity with ticketing systems (e.g., Jira, Zendesk) and documentation tools
- Ability to communicate clearly with both technical and non-technical audiences\
- Self-starter comfortable working in a fast-paced, high-growth environment
- You enjoy solving complex problems and digging into technical details
- You thrive in an early-stage environment where you can build processes, not just follow them
- You value customer empathy as much as technical skill
- You are innately curious and highly self-motivated
- You have leadership potential and want to grow into a lead role
- This is a hands-on role suited for someone who loves technical troubleshooting, working directly with customers, and collaborating with internal stakeholders
Desirable
- Experience in AML/KYC, financial crime, or risk platforms
- Prior exposure to SaaS QA or testing frameworks
- Experience working directly with engineering teams
What the job involves
- Quantifind is seeking to fill a Technical Customer Support Manager role on our Customer Success team
- As our first dedicated technical support hire, you will be a key force in ensuring client satisfaction across large, complex financial institutions and will help shape how Quantifind scales support operations
- In this role, you will investigate and resolve customer issues, develop deep product expertise, participate in release validation, and manage the support ticket lifecycle from initial triage to resolution
- You will serve as a vital bridge between our customers and internal Product, Engineering, and Customer Success teams to ensure we deliver high-quality solutions
- Customer Support & Issue Resolution:
- Serve as the primary technical contact for customer-reported issues
- Troubleshoot API, UI, platform, and data-related issues across customer environments
- Own support tickets from intake to resolution, ensuring timely follow-up and status tracking
- Escalate critical or complex issues to engineering with clear technical details and reproducible cases
- Product & Engineering Collaboration:
- Work closely with Product and Engineering teams to understand upcoming releases and new features
- Perform regression testing and release validation prior to production deployments
- Collect and relay recurring patterns, feature requests, and product feedback
- Contribute to internal QA efforts when needed
- Tools & Documentation:
- Log, categorize, and track support issues via Jira and customer support tools
- Develop and maintain support knowledge base, internal runbooks, and troubleshooting guides
- Help define and improve support workflows, SLAs, escalation paths, and reporting
- Contribute to onboarding and mentoring future support team hires
Our take
The global cost of money laundering stands in the trillions of dollars, with related fines costing businesses billions a year. Quantifind aims to help combat this with automated risk decisions and anti-money laundering investigations, freeing up clients' security teams to focus on the biggest threats.
Quantifind's AI-driven "Graphyte" platform encompasses GraphyteSearch, a web-based investigation application, plus GraphyteAPI for integration, and GraphyteBatch that enables users to submit large numbers of queries at once. Altogether, this allows the platform to act as a one-stop shop for AML, delivering value across the whole risk mitigation process.
At the end of 2022, Quantifind was named one of the most innovative companies in the industry by Fintech Global, after signing 4 of the largest banks in the world, showing the impressively high regard in which its solutions are held. It received $23 million in funding in 2023 to expand its international presence, grow brand recognition, and continue to enhance its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2025
$22m
LATE VC
Mar 2023
$23m
EARLY VC
Total funding: $113.3m
Company benefits
- Meaningful equity to full-time employees
- Performance reviews conducted twice per year, with opportunities to advance
- Collaboration across departments - there’s always an opportunity to work on the projects you care most about
- Flexible hours and a flexible vacation policy
- Remote or in-office options
- We encourage people to hone their crafts by taking classes and attending conferences
- We pay 95% of your premiums with top medical, dental and vision plans for you and your family, plus other benefits including FSAs and life insurance
- We match employee retirement contributions dollar-for-dollar up to 4% after your first year
Company HQ
Downtown North, Palo Alto, CA
Leadership
Ari Tuchman
(Co-Founder & CEO)Founder and Chairman of Entanglement Technologies. Former Research Scientist at Stanford.
John Stockton
(Co-Founder)Has worked as a Physicist at Entanglement Technologies, and was a Postdoc at Stanford.
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