Growth Sales Development Representative, Iubenda
Italy
Website privacy policy platform
Be an early applicant
Website privacy policy platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To provide clients with everything their business needs - to be compliant with legal, local, and regional requirements; tso they can focus on their core product.
Role
Who you are
- You’re a customer-centric, proactive communicator who enjoys helping users succeed while driving measurable revenue impact
- You’re curious about customer behavior, comfortable with outreach via chat, phone, or video calls, and excited to work in a fast-growing SaaS environment where retention truly matters
- You thrive in cross-functional setups, enjoy experimenting with messaging and approaches, and see churn prevention as a growth opportunity, not a support task
- 1-3 years of experience in Sales Development, Customer Success, Account Management, or Growth roles
- Excellent communication skills in English, Italian (you would mainly focus on these markets), and in a third European language, preferably German or Spanish
- Comfortable engaging customers via email, calls, and LinkedIn
- Strong communication and listening skills, with a consultative mindset
- Data-driven approach and curiosity for product usage and lifecycle signals
- Experience with CRM tools (HubSpot or similar preferred)
- Ability to work autonomously in a remote, international team
- Experience in B2B SaaS is a strong plus
- Interest in privacy, compliance, or tech products is a bonus
What the job involves
- Your mission is to grow and protect iubenda’s recurring revenue by proactively engaging customers, preventing churn, and unlocking expansion opportunities across our product suite
- As our Growth Sales Development Representative (Retention & Expansion), you’ll work at the intersection of Sales, Customer Success, and Growth
- You’ll identify customers who need support selecting the right solution and turn product usage signals into meaningful conversations that drive retention and upsell
- You’ll play a key role in building scalable, data-driven retention motions that help customers succeed and grow with iubenda
- Conversion, Expansion & Growth Motions:
- Identifying and qualifying conversion, upsell, and cross-sell opportunities within the existing free and paying customer base
- Educating customers on additional features, higher plans, or complementary products
- Generating a qualified expansion pipeline and handing off opportunities to Sales or Account Executives
- Supporting lifecycle and expansion campaigns with targeted outreach and follow-up
- Partnering with Growth and Lifecycle Marketing on campaigns, messaging, and customer journeys
- Maintaining accurate CRM data, documenting conversations, outcomes, and customer feedback
- Testing and optimising outreach sequences, messaging, and engagement strategies
- Customer Retention & Churn Prevention:
- Proactively reaching out to customers showing churn risk, low engagement, or product friction
- Re-engaging inactive or at-risk accounts through email, calls, and LinkedIn. o Understand customer needs and position the right plan, features, or products to retain them
- Collecting and sharing churn insights and objections with Customer Success, Product, and Growth teams
- Analytics & Performance:
- Using CRM and product usage signals to prioritise accounts and actions
- Tracking outreach performance, retention impact, and expansion pipeline contribution
- Continuously improving processes based on data and feedback
Our take
Ensuring GDPR compliance for any website or application can become very difficult, especially when operating internationally. Differing language and legislations can prove to be a legal minefield which requires specialised knowledge to navigate. iubenda was founded to simplify this process, generating legally compliant policies appropriate for the country of the end user, and allowing their customers to focus on their core business.
iubenda is a world leader in the niche it has carved out. With over 110K customers in the EU, the US, and 100+ more countries and an impressive list of major clients including Honda, Siemens and lastminute.com, it is the leaders in a field with only a few competitors. Its steadily increasing headcount and very high customer satisfaction shows that it is doing well and is unlikely to be shaken from its dominant position in this sector any time soon.
Having being acquired by team.blue, a digital enabler firm with 2.5M customers, iubenda has acquired consentmanager, adding its customer base and experience in GDPR-compliant software to the company. It now intends to accelerate its international expansion in eCommerce GDPR compliance.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (1 round)
Jun 2011
$0.1m
SEED
Total funding: $0.1m
Company benefits
- Remote work: You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan), and Germany (Hamburg). We are used and fully structured to onboard people who prefer to work full-time remotely
- Travel allowance to visit a colleague: We'll provide you with a budget so that you can spend time with your teammates based on the other side of the world
- Company retreats and coworking gatherings: Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long gatherings to places like Venice, Sicily, and the Dolomites
- Learning budget: We'll sponsor your professional growth by providing a budget for certifications, events, courses, and books
- English classes: We offer online English classes weekly, within working hours, and on several different levels. We know there's always room to improve
- Work equipment: We'll provide an equipment allowance so that you can perform at your best
- Bright and collaborative work environment: You will be part of a multicultural team of talented and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere!
Company HQ
Cerchia dei Navigli, Milano, Lombardia
Leadership
Andrea Giannangelo
(Founder & CEO)Previously a Co-Founder of Unixstickers, and prior to that an Advisor at Sticker Mule.
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