Solutions Engineer, LogicMonitor
$86.2-115k
More information about location
Hybrid observability powered by AI
Job no longer available
Hybrid observability powered by AI
1001+ employees
Job no longer available
$86.2-115k
More information about location
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- 3–4 years of experience as an IT professional or software engineer
- 2+ years in IT operations, including systems administration, network engineering, and DevOps
- 1+ years of hands-on scripting/programming experience in Python, PowerShell, Java, or Groovy
- Subject matter expert in one or more IT domains—such as Windows/Linux server, networking, security, storage, virtualization, or cloud (AWS, Azure, GCP)
- Proficiency with web technologies, including HTTP, JSON, RegEx, and REST APIs
- Willingness to travel 10–20%
- Experience using AI tools to enhance productivity, innovation, or problem-solving
What the job involves
- We are seeking a Solutions Engineer to drive the successful delivery of our Professional Services technical solutions for both new and existing customers
- In this role, you'll work directly with customers and collaborate with internal teams—including Customer Success, Tech Support, and Training—to craft advanced LogicMonitor configurations and lead discovery, design, and deployment sessions
- As a recognized subject matter expert on all things LogicMonitor, you’ll relay critical product insights to our Product/Development teams while guiding customers to adopt best practices and optimal configurations that support a comprehensive IT monitoring strategy
- Lead Implementations: Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions
- Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs
- Drive Customer Adoption: Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption
- Optimize Configurations: Advocate and implement best practices to fine-tune customer LogicMonitor configurations
- Automate Processes: Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency
- Provide Critical Feedback: Identify gaps, feature requests, and issues, and escalate insights to Product and Development teams
- Develop Custom Solutions: Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations
- Share Expertise: Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers
- Offer Cross-Functional Support: Occasionally assist Monitoring Engineering with LogicModule development and support Sales/Customer Success in closing deals or retaining customers
- Stay Current: Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices
Application process
- Anticipated Application Close Date: 05/16/26
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to networks, virtual machines, databases, containers and SaaS. Each service supplies real-time insights and automated monitoring, complete with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its namechecking in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding, which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
Salary benchmarks
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