Senior Revenue Operations Manager, fullstory
$124-155k
+ Equity & bonus
Behavioural data platform
Job no longer available
Behavioural data platform
201-500 employees
Job no longer available
$124-155k
+ Equity & bonus
201-500 employees
Company mission
To make every business more customer centric through true behavioural insights.
Role
Who you are
- The ideal candidate will blend strategic thinking with a hands-on approach to problem-solving, process improvement, and cross-functional collaboration
- We’re looking for a collaborative and influential partner/colleague who won’t shy away from determining answers to the challenging questions presented by a fast-moving, high-growth environment
- We're looking for people invigorated by our mission, values, and drive to transform the digital landscape
- 3+ years of experience in Revenue Operations, Sales Operations, or Business Operations within a high-growth SaaS environment
- Proven expertise in Salesforce and GTM technologies (e.g., marketing automation, prospecting, partner management tools), with a focus on optimizing processes and data integrity
- Strong analytical and problem-solving skills, with a demonstrated ability to design, implement, and improve revenue-generating processes
- Experience with partner operations, including partner portals (e.g., Salesforce Community Cloud), onboarding, and program management
- Familiarity with our tech stack and/or similar tools: Salesforce, Outreach, Gong, LinkedIn Sales Navigator, ZoomInfo, LeanData, Qualified, Tackle
What the job involves
- As a Senior Revenue Operations Manager reporting to the Director of Revenue Operations, you will drive efficiency and effectiveness across our revenue-generating functions
- This role is pivotal in optimizing our processes, systems, and data to support our company's growth
- Design, implement, and refine scalable sales processes and systems to improve prospect experience, streamline the sales funnel, enhance forecasting accuracy, and drive overall efficiency for Sales, Partner, and SDR teams
- Manage and maintain the revenue technology stack (e.g., Salesforce, sales engagement, partner management tools), ensuring data integrity, system efficiency, and alignment with evolving business needs
- Measure and report on key KPIs to inform strategic decision-making, including partner delivery, pipeline influence, and engagement, by building ad-hoc reports and dashboards
- Ensure data accuracy, consistency, and standardization across the sales organization, implementing data governance practices to support reliable reporting and analysis
- Lead and execute key projects from end-to-end, including process improvements, system implementations, and strategic initiatives, from requirements gathering to scoping, delivery, and enablement
- Partner with sales, marketing, customer success, and finance leaders to align processes, identify areas for improvement, and support revenue-generating initiatives
- The impact you will have in 6 Months:
- You will have assessed and begun to optimize key revenue processes across sales and partner operations, including identifying and implementing initial improvements to our Salesforce Community Cloud instance
- You will have established key performance indicators (KPIs) and reporting dashboards to provide actionable insights into revenue performance and partner engagement, driving data-informed decision-making
- The impact you will have in 12 Months:
- You will be managing and continuously improving key revenue operations functions, demonstrating a measurable impact on sales productivity, partner engagement, and overall revenue growth
- You will be a key contributor to strategic revenue operations initiatives, proactively identifying opportunities for optimization and leading the implementation of solutions that support the company's long-term growth objectives
Our take
Behavioural analytics involves gathering and scrutinising data from the actions of users on digital platforms. This data then supports businesses with insights into users' interactions, to sequentially make informed decisions about the future development of their digital products.
Fullstory is a behavioural data solution, enabling businesses to better understand customer sentiments and behaviours across web and mobile platforms. Its comprehensive platform is ready-made for data, product and engineering teams, with one stand-out feature being that it supplies AI-ready behavioural data directly synced to a company's preferred destination.
The company has been recognised in the Deloitte Technology Fast 500 for five consecutive years, underscoring its significant impact in its space. Moving forward, Fullstory is looking to continue innovating its analytics stack and to deliver its global customers the understanding they need to drive business gains.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2022
$25m
LATE VC
Aug 2021
$103m
SERIES D
Total funding: $195.2m
Company benefits
- Remote-first work environment and flexible paid time off, plus annual company-wide closure
- Sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
- Professional development opportunities through training programs, career coaching sessions and an annual learning subsidy
- Monthly productivity stipend and reimbursement for remote colleagues for their initial home office set up
- Team events, Employee Resource Group events, Listening & Alignment weeks, and team off-sites
- Paid parental leave
- Global fertility and family building benefit that encompasses all journeys to growing your family
- Bereavement leave
- Miscarriage/pregnancy loss leave
Company HQ
Brookwood Hills, Atlanta, GA
Leadership
Scott Voigt
(Co-founder & CEO)Also Founded Monetology and Homebase.io, and worked as COO for Innuvo (acquired by Google).
Joel Webber
(Co-founder)Prior work includes being an Engineer for Google, AppForge and Holistic Design. Also Co-founded Innuvo.
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