Senior Product Manager, Canary Technologies
Guest Messaging
$160-230k
Providing hospitality technology
Open for applications
Providing hospitality technology
101-200 employees
Open for applications
$160-230k
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- If you have a creative mindset, a passion for customer service, and a penchant for innovation, we'd love for you to apply
- 5+ years of product management experience, ideally in B2B SaaS, with a proven track record of launching successful features that drive measurable results
- Strong product intuition and customer empathy—you can identify valuable problems and craft elegant, effective solutions
- Experience working on messaging platforms, communication tools, or workflow automation is a strong plus
- Bonus: Experience with AI/ML products or in the hospitality industry
- Data-informed but customer-obsessed—you use metrics to guide prioritization and feedback to shape product direction
- A collaborative mindset—you work seamlessly with Engineering, Design, and Go-To-Market teams to drive outcomes
- Comfortable working in a fast-paced, high-growth startup environment with shifting priorities and high expectations
- Excellent communication and stakeholder management skills, with the ability to translate complex ideas into clear, actionable plans
What the job involves
- As the Senior Product Manager for Guest Messaging, you will play a crucial role in shaping and delivering innovative solutions that enhance the guest experience and drive customer satisfaction
- Join our pioneering team and help shape the future of hotel guest experiences
- Own and drive the product vision, roadmap, and execution for Canary’s AI-powered Guest Messaging platform
- Collaborate with Engineering and Design to deliver intuitive, reliable, and high-impact features that help hotels automate and personalize guest communication
- Work closely with Sales, Customer Success, and Marketing to ensure strong product adoption and deliver measurable customer outcomes
- Deeply understand hotel staff workflows and guest needs through user research, customer interviews, and usage data
- Leverage data and customer insights to prioritize product decisions and iterate on features that improve activation, engagement, and retention
- Partner with stakeholders to translate business goals into clear product requirements and user stories
- Define and track key success metrics aligned with product and business objectives
- Stay current with trends in messaging platforms, AI, automation, and hospitality technology, bringing innovative ideas into the product
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by F-Prime Capital, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2024
$50m
SERIES C
Oct 2022
$30m
SERIES B
Total funding: $95.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
SoMa, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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