Customer Success Manager, Resilience
$120-150k
Cybersecurity & cyber insurance solutions
Job no longer available
Cybersecurity & cyber insurance solutions
201-500 employees
Job no longer available
$120-150k
201-500 employees
Company mission
To help make the world cyber resilient.
Role
Who you are
- The role requires a blend of communication and problem-solving skills to deliver exceptional service and achieve business objectives
- 3-5 years of experience in customer success with a proven track record of driving customer satisfaction & retention
- Experience with cyber security preferred
- Excellent communication and interpersonal skills, with the ability to build rapport, influence others, and negotiate effectively
- Strong strategic thinking and problem-solving abilities, with a focus on driving business outcomes and delivering value to customers
- Proficiency in CRM software and other relevant tools for managing customer interactions
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders simultaneously
- Passion for delivering exceptional customer experience and a commitment to continuous improvement and learning
What the job involves
- As a Customer Success Manager, you will lead our efforts in ensuring the success and satisfaction of our customers
- You will be responsible for building and maintaining strong relationships with key clients, understanding their needs, and strategizing to drive long-term value and loyalty
- Proactively engage with customers to understand their goals, challenges, and feedback
- Develop and execute Customer Success strategies to maximize retention, expansion, and satisfaction among our client base
- Serve as the primary point of contact for assigned accounts, building trusted advisor relationships with key stakeholders
- Conduct regular business reviews with clients to review performance, identify opportunities , and align on goals and priorities
- Collaborate cross-functionally with Sales, Product, Underwriting, & Marketing to ensure a seamless customer experience and drive customer outcomes
- Proactively identify and address any issues or concerns raised by customers, working to resolve them in a timely and satisfactory manner
- Monitor customer health metrics and usage data to identify trends, risks, and opportunities for improvement
- Lead efforts to upsell or cross-sell additional products or services to existing customers based on their needs and usage patterns
- Advocate for customer needs and feedback internally, influencing product roadmap and development priorities
- Mentor and coach junior members of the customer success team, providing guidance and support as needed
Our take
For businesses operating today, cyber insurance is as fundamental as property insurance. However, companies may not be as educated in digital risk-assessment and can end up paying large insurance costs as a result. Resilience integrates risk engineering with their cyber-insurance offerings, allowing middle-market companies to build cyber resilience and access lower cost insurance options.
Traditionally, insurers assess the information security of a company and then write up their coverage, but Resilience instead works proactively to help mitigate problems where it finds them, before the policy is agreed. By doing so, it aligns itself with the interests of the businesses it serves and can form stronger insurer-customer relationships – which are maintained because Resilience offers access to security services for the whole length of the policy.
Resilience has seen significant investment through the years, including from notable investors in the insurance space, demonstrating that their approach is held in high regard. With this, it has invested in accelerating global expansion and scaling the adoption of the "Resilience Solution", its holistic cyber risk platform.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Aug 2023
$100m
SERIES D
Nov 2021
$80m
SERIES C
Total funding: $217m
Company benefits
- Stock options
- Bonus structure
- Company sponsored 401K
- Flexible PTO
- Flexible work environment
- Remote-first work culture
- Offices in San Francisco, Chicago, New York and Baltimore
- Competitive health plans
- Professional development and career growth opportunities
- Interest driven Slack channels
- Company off-site events
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Matthew Hall
(Co-Founder & VP of Labs)Owner of MV Security. Worked for ThreatStream and Morta Security. Extensive experience as a Software Engineer.
Davis Hake
(Co-Founder & Advisor)Adjunct Professor on Cyber Risk Management at the University of California, Berkeley. Term Member of the Council on Foreign Relations. Former Director for Federal IT Security with the National Security Council.
Vishaal 'V8' Hariprasad
(Co-Founder & CEO)Cyber Operations Officer with the US Air Force Reserve. Former Architect in Threat Intelligence at Palo Alto.
Raj Shah
(Co-Founder & Executive Chair)Managing Partner with Shield Capital. Adjunct Professor at Stanford University. Founder and Board Member of the Nanubhai Education Foundation.
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