Sales Account Executive, Symend
More information about location
Digital engagement platform resolving customers' unpaid bills
Job no longer available
Digital engagement platform resolving customers' unpaid bills
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
Symend is on a mission to add lasting value to enterprises, by helping their customers avoid collections. They will do this by transforming the science of engagement on a global scale.
Role
Who you are
- This position requires outstanding problem-solving analytical, solution development and communication skills; as well as experience defining, creating and winning technology solutions deals
- Must be a sales practitioner with a proven track record of exceeding sales targets, and have significant and relevant experience in the following areas: prospecting, territory alignment, account mapping, account penetration, pipeline creation, closing and key deal plans, negotiation, forecasting and ultimate delivery of the sales revenue target
- A proven track record of success in both Mid Market SaaS and SMB sales using a value-driven sales approach
- Strong sales experience, having sold SaaS, managed service and self-service solutions to commercial companies at the Director, VP, C-Level and in some cases the owners
- A resilient, persistent go-getter
- An analytical, problem solver, who can think critically while achieving high performance
- The ability to adapt to changing market conditions, customer needs, and product developments
- A high level of technical proficiency of aspects of the SaaS product to establish credibility around subject matter expertise quickly
- Know how to influence and effect change
- Collaborative with track record of building strong trust-based working relationships horizontally across functions and vertically along reporting structures
- Consistently achieves results, even under tough circumstances
- Prospecting and sales hunter mentality to identify target potential customers, including cold outreaches and lead nurturing techniques
- Proficiency in negotiating pricing, terms, and contracts to maximize deal value while meeting both customer and company objectives
What the job involves
- The Sales Account Executive - Canada will lead our sales engagements and be responsible for building the plan for winning new business across verticals including Mid-Market size financial institutions, telco/wireless/media, energy, and SMBs, while also supporting and managing the relationships with existing customers
- The Sales Account Executive - Canada will work cross-functionally across the organization and closely with the executive leadership team
- Accountable for the overall growth and execution of the market-centric sales initiatives and opportunities across Mid Market sized clients and SMBs
- Hit or exceed sales targets and accurately forecast business velocity
- Effectively build qualified sales pipeline and new opportunity growth
- Drive day-to-day sales activities
- Run effective sales meetings and help create a culture of accountability
- Plan for the future by identifying and addressing bottlenecks, gaps, and risks in attacking this market
- Participate in weekly, monthly, and quarterly meetings to sales and executive leadership on key metrics, providing analysis with recommended next steps to improve deal velocity and conversion
- Create and execute effective presentations, including corporate and solution capabilities, client proposals, bid defense and business case/justification
- Support business development efforts by attending industry conferences and events as needed
- Lead client and prospect meetings, engaging other corporate resources as required
- Work closely with internal Symend teams (Customer Success, Marketing, Product and Solutions and Engineering) to ensure expertise in our solutions
- Driving vertical penetration and growth through acquisitions of new logos in the defined market segments
- Achieving defined sales quotas based on contract value and ARR
- Delivering on defined renewal targets
- Driving organic revenue growth with existing client base
- Deal size and deal velocity
- This position requires travel, customer-facing work, and/or attendance in a congregate work setting
Our take
Access to credit has never been easier with the advent of new FinTechs like Buy Now Pay Later providers. However, this also means more consumers are defaulting on their bills, which is a cost for retailers, consumers, and credit providers.
Symend is helping all of these parties with a unique approach. By leveraging behavioral science insights it has developed a white-label solution that adjusts customer communications by adapting to behaviors that indicate imminent bill defaulting. In essence, this means companies can send "hyper-personalized" payment reminders and recovery messages to their customers.
This product has garnered such success that the company has enjoyed almost $140 million in funding. Despite this, the company has suffered from the economic downturn. It had to cut a quarter of its team in 2023 to tackle slower sales and redundant sectors of the workforce that its product has automated. Nevertheless, this streamlining and its injection of funding means that Symend is well-equipped to endure any more headwinds moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2022
$40m
SERIES B
Feb 2021
$43m
SERIES B
Total funding: $148.8m
Company benefits
- Competitive compensation
- Flexible work environment
- Social Fridays
- Awesome team events
- Comprehensive health plans
- 4 weeks paid vacation
- Employee stock options
- RRSP/401K matching
- Learning and development
Company HQ
Downtown Commercial, Calgary, AB
Leadership
Tiffany Kaminsky
(CMO)Before launching Symend, they led a successful marketing and strategy consulting practice across a variety of industries. Also, previously held a leadership role at TinyEYE Therapy Services, an innovative leader in children’s online speech and occupational therapy services.
Hanif Joshaghani
(CEO)Their background includes 15 years of senior roles in capital markets, energy finance, business development and entrepreneurship in a broad range of industries including investment banking, energy and technology. They have raised over $150M across the four companies he has founded with several exits to date. MBA from the Rotman School of University of Toronto.
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