Senior Manager of Software Engineering, Jobber

• A track record of success as an established software engineer, as well as time spent in a leadership position, with experience leading multiple teams and Engineer Managers in delivering quality software
• You’re not always the most technical person in the room, but you can keep up in technical conversations, help guide your teams in solving hard problems, and help create a technical strategy for your group
• You love creating new and innovative products and find challenges and satisfaction in both product and systems thinking
• Experience working in an agile environment, with a demonstrated ability to lead teams in adapting to change while applying critical and creative thinking to solve problems
• Effective written and oral communication. Being transparent with your team and establishing an open dialogue will be key to success in supporting your coaching conversations and discussions
• Collaboration down to an art. You’ll work with your direct reports and other teams to understand what they want to accomplish and develop a plan to achieve it
• A thoughtful and effective approach to performance management
• Experience using developer AI tools like Copilot or Cursor
• Public cloud experience, preferably with AWS. You will be accountable for ensuring that our AWS deployment is performant, secure and fiscally efficient. You should understand the billing model, forecasting and how to get the most out of our AWS spend
• Comfort with budgets. You will be responsible for the infrastructure component of the Jobber budget, ensuring that we deliver our service profitably. You should have experience managing to a budget, forecasting cloud spend, working with Finance and managing vendors
• Familiarity with GraphQL, API Layer, and its optimization

Desirable

• We’re looking for a new Senior Manager, Software Engineering for our Production Engineering Group!
• Jobber’s Engineering team is looking for a new Senior Leader to spearhead the Production Engineering Team
• Our Production Engineering Team’s mission is to ensure Jobber scales through performant, stable and quality software and is composed of McCloud (Site Reliability), Dev Acceleration, Backend Foundations, AI Foundations and Trust Engineering Teams
• Our Product Engineering team is central to Jobber’s success – focused on creating software that delivers value to hundreds of thousands of users around the world
• As a leader in this area, you’ll balance looking at major priorities and objectives of the department with adapting to change, while not being afraid to roll up your sleeves and work on problems with them
• The systems teams at Jobber build tools and platforms that support the success of the other engineering teams within Jobber
• They cover a wide range of technologies, from hosting infrastructure on AWS, to a shared mobile application platform to a web and mobile design system
• Your customers are Jobber’s engineers, and your goals are to make them faster and more effective at using this specialized technology to build a great experience for our customers
• Reporting to the Director, Software Engineering, the Senior Manager, Software Engineering - Production Engineering will manage Engineering Managers and Individual Contributors to support and develop their skills and careers, as we work together to empower small businesses
• As the Senior Engineering Leader of our Production Engineering Group, you will bring your previous experience in developing high-performance engineering teams and contributing to department and company wide strategic initiatives, from the perspective of supporting internal technical customers
• You will also manage Jobber’s infrastructure budget, AWS deployment, and the interface between systems teams and stream aligned teams as they work to accelerate engineering across Jobber
• You’ll work alongside peers from Design, Product Management, Technical Program Management, and the rest of the Engineering Leadership team to ensure the foundations we build help us build delightful software for home and field service companies
• Live and breathe operational excellence. You want to work with your manager(s) to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems
• Be committed to the success of the teams within your group. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach
• Develop a world-class group of teams alongside a world-class organization. You’ll participate in recruiting events and the hiring process while also working to level up your internal team, while implementing new processes, all to develop a world-class Engineering department
• Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful
• Collaborate with other stakeholders across the business. Whether it’s our Management teams within Product, or our GTM teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses
• Get involved once a quarter, writing software with your teams to build empathy and stay ahead of changing technology
• Utilize AI tools to enhance development practice. At Jobber, we use AI tools to complement human skills and augment productivity, not to replace human creativity, critical thinking, and decision-making