Customer Success Manager, monday.com
Mid-Market
$90-115k
More information about location
3+ days a week in office
A global software company transforming how businesses run
Posted today
A global software company transforming how businesses run
1001+ employees
Posted today
$90-115k
More information about location
3+ days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting
- Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic
- AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value
- Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management)
- Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives
- Analytical Mindset: You enjoy using data to segment business books and identify the next "big win" for your clients
- Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment
- Bonus: Prior experience in strategy consulting or a background in business process mapping
What the job involves
- The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals
- By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers
- We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment
- Please note this is a hybrid role in our Denver office
- As a Technical CSM, you’ll go beyond just managing accounts, and become the architect of digital evolution
- You will bridge the gap between business goals and technical execution, acting as a strategic consultant for our most ambitious B2B clients
- Your core mission is to move customers beyond "tool adoption" and into "business transformation" by consulting on how to power mission critical workflows with monday.com’s AI platform
- Champion AI-Led Transformation: Act as the primary advisor on how clients can leverage our AI suite to automate manual workflows, generate insights, and scale their internal operations
- AI Consulting: Develop a deep sense of client trust and problem-solving first through technical aptitude and thorough, in-and-out knowledge of monday’s platform, reducing the barrier and uncertainty about how AI can exponentially improve the client’s ability to achieve their designated outcomes
- Strategic Architecture: Empower customers to connect complex business challenges with sophisticated, automated solutions within the platform
- Drive Organizational Change: Navigate client organizations to uncover high-impact opportunities for digital transformation and AI adoption
- Data-Driven Growth: Leverage behavioral data and product usage insights to develop communication strategies that drive expansion and technical maturity at scale
- High-Level Technical Enablement: Lead deep-dive consultations and technical workshops that move beyond "how-to" and focus on "how-to-scale."
- Voice of the Future: Represent the technical voice of the customer to our Product and Engineering teams, influencing the roadmap for AI and integration features
- Cross-Functional Partnership: Collaborate with Consulting and Product teams to identify upsell and expansion opportunities rooted in technical solutioning
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space. Ultimately, its agile product suite transforms the way that businesses run and is applicable across many use cases.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 245,000 companies worldwide, including household brands such as Coca Cola, Hulu and Universal Music Group.
Since listing publically and gaining IPO status in 2019, Monday's revenue and subscription base have continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
30 people
James Suwanpatra, Sales Director
Insights
13% employee growth in 12 months
Company
Company benefits
- Equity (monday shares) grants
- Wellness benefits
- Pet-friendly offices
- Hybrid working
- Private Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
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