Solutions Architect, Drata
$105-162.1k
Salary dependent on location. + Variable compensation + Stock, typically in the form of Restricted Stock Units
Security and compliance automation
Be an early applicant
Security and compliance automation
501-1000 employees
Be an early applicant
$105-162.1k
Salary dependent on location. + Variable compensation + Stock, typically in the form of Restricted Stock Units
501-1000 employees
Company mission
To help companies earn and keep the trust of their users, customers, partners, and prospects.
Role
Who you are
- 8+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent position, ideally in B2B SaaS
- Customer-facing experience required
- Hands-on development experience in AWS, GCP, Azure, or equivalent large-scale infrastructure systems
- Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux devices (including Chrome OS)
- Extensive experience with REST APIs and JSON
- Consultative or development experience with JavaScript, TypeScript, ReactJS, Python, and Bash, Shell, and/or Unix scripting
- Exceptional verbal and written communication skills, and comfort with leading (potentially solo) presentations, training, and debugging sessions with varied technical and business users at all levels of the customer organization
- Past experience working hand-in-hand with Sales, Sales Engineering, Customer Success, and Partner Integration teams
- A demonstrated track record of trust and influence with Product Management, Engineering, QA, and Security teams
What the job involves
- As a Solutions Architect at Drata, you are a customer-facing technical expert for the world’s most advanced security and compliance automation platform
- SAs execute within the Customer Success Group, as an integral part of the Customer Success group, to ensure customers thoroughly understand how the Drata platform works and what its capabilities are
- You will also work closely with Engineering and Product Management to drive fast and smooth security readiness programs, create and deliver best practices for a broad range of complex integrations and APIs, and advocate on behalf of customers’ needs for a rapidly growing platform
- You’ll build trust and empathy with Drata’s customers as you help connect their infrastructure, diagnose and remediate gaps, and advise them toward a continuous and self-sufficient compliance posture
- You will also build that same trust with and empower internal-facing teams to support Drata customers and continue our best-in-class customer experience
- Drive the retention and expansion of Drata customers through technical expertise and thought leadership
- Increase customer understanding of Drata’s technical functionality and self-sufficiency in day-to-day usage
- Increase knowledge resources and improve communication of basic functional and technical concepts, to make our customers and all of Customer Success more self-sufficient
- Reduce the number and frequency of engineering escalations through technical remediations and explanations to other Customer Success teams and customers
- Develop strong partnerships with a range of high touch and strategic customers to own their end-to-end technical implementation on Drata
- Translate complex and ambiguous business and technical requirements to deliver a combination of bespoke, scalable, and configurable solutions that extend Drata’s capabilities, reinforce best practices, and ensure the proper long-term integration of Drata into your customers’ GRC ecosystems
- Serve as one of the company’s technical experts on Drata’s entire platform, covering third-party integrations, APIs, desktop apps, logging, database architecture, scripting, documentation, and how-to videos
- This will include deeper specialization in certain functional areas as customer and business needs dictate, including identity, SSO, and user access providers; cloud and hosted infrastructure; version control systems; CI/CD pipelines; ticketing and SDLC tracking platforms; MDMs and EDRs; security training providers; CSPMs and vulnerability scanners; multiple HRIS and background check providers; and others
- Lead customer interactions with CEOs, CTOs, CISOs, IT directors, and other security and compliance teams to ensure a clear path toward achieving success with multiple security, governance, risk, and compliance frameworks
- Execute, test, and deploy customizations, configurations, and data migrations to extend Drata’s capabilities
- Develop custom code and internal applications to reduce manual tasks and bridge the gap between current platform functionality and the upcoming roadmap
- Participate in UAT sessions with Product Management to identify issues and contribute real-world use cases before features are shipped to production
- Build and deliver a full picture of your customer’s technical profile as part of regular QBRs, including new data visualizations and self-service reporting takeaways that highlight technical usage and areas for improvement
- Improve the process for staging, reproducing, and documenting platform behavior and customer issues to lead to quick resolutions, bug tickets, and new feature requests
- Proactively identify trends and gaps across certain customer segments, and advocate for missing features and upsells to drive platform stickiness
- Support cross-functional teams in demonstrating Drata’s value by broadly sharing learnings on current product features and behavior via technical documentation and enablement sessions, helping implement new discovery and onboarding processes, and solutioning best practices for unique and varying technical configurations
- Serve as an escalation pathway for complex troubleshooting and issue resolution across specific customer segments
- Mentor other Solutions Architects, Technical Support Representatives, and Implementation Managers to grow their skills and experience
Our take
Traditional manual compliance workflows are tedious, error-prone and extremely hard to scale, which presents special difficulties for rapidly growing companies in maintaining strong data security. Drata enables companies to manage compliance easily, by automatic monitoring and evidence collection, building a single picture of risk across the company.
The company has several competitors offering compliance automation solutions, including Vanta and Secureframe , but Drata is unique in automating the tasks themselves rather than generating notifications for teams to action. This approach has garnered Drata a client base of thousands of companies including bambooHR, Notion and Abnormal.
Drata has grown swiftly since its 2020 founding. Iconiq Growth and GGV Capital have led Drata's impressive funding rounds. It intends to use its influx of cash to invest heavily in research and development, and to roll out new features for auditors and startups.
Freddie
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
SERIES C
Nov 2021
$100m
SERIES B
Total funding: $328.2m
Company benefits
- 100% coverage for medical, dental, and vision
- $500 annually towards personal development opportunities
- Unlimited vacation policy for strong, fully charged batteries
- Flexible hours and work from home (especially these days!)
- Reach your financial goals while reducing your taxes
- Pre-tax savings plans for healthcare and dependent care
- Work From Home Stipend
- Learning Enrichment Stipends
- 16 weeks fully-paid parental leave
- 401K Retirement Plan
Company HQ
University City, San Diego, CA
Leadership
Adam Markowitz
(CEO)Previously VP & GM at Instructure. Founder & former CEO of Portfolium. Has worked in Mechanical and Aerospace Engineering.
Daniel Marashlian
(CTO)Former Technical Advisory Board Member at the National University. Previously Senior Director Of Engineering at Instructure. Co-founded Portfolium and RapidEngage.
Troy Markowitz
(COO)Advisor at Knack and former Contributor to Forbes. Previously the VP of Strategy, Growth Markets at Instructure. Prior experience in Business Development.
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