Senior Analyst, Vonage

• Extensive knowledge about Credit & Collections processes, procedures, tools and methodologies
• Knowledge and understanding of credit reporting and financial statements
• Knowledge of AR reconciliations
• Demonstrated ability to provide excellent customer service to internal and external customers
• Strong planning and problem-solving skills
• Strong understanding of federal, state and local accounting and reporting laws and regulations
• Understanding of global currencies and markets
• Interpret financial statements.
• Think strategically but stay on top of tactical initiatives and solutions
• Knowledge of Google doc editing programs (i.e.sheets, Docs, Powerpoiny
• Bachelor’s degree in business, finance, accounting or related discipline.

Desirable

• Credit & Collections helps Vonage and our customers find the right business solutions to meet both company and customer needs
• We work with customers to evaluate and establish credit parameters and cross-functionally within Vonage to develop solutions that are both sustainable and mutually rewarding
• As Vonage grows and our business relationships become larger and more complex, Credit & Collections needs people who can develop analytical models, apply judgment and work closely with customers to define satisfactory credit and payment scenarios
• The Collections Analyst I, Credit & Collections, brings this to life by working alongside team members to analyze and develop mutually beneficial solutions…
• Handle high volume and/or complex Credit and Collections activity, reaching out to customers, negotiating payments and responding to customer payment related inquiries
• Evaluate credit applications and analyze financial data to arrive at fast, just and appropriate credit decisions which mitigate risk to the company
• Interface with other departments to resolve Collection, Accounting, Billing and related issues
• Collaborate with Sales, Carrier and Customer Support and assist in resolution of Finance related queries
• Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays
• Partner with our tax team to support and coordinate local tax and withholding tax requirements
• Liaison with outside collection agencies to provide analytical support and guidance regarding accounts placed for collections
• Assist Manager in handling some escalations from Collectors
• Ensure Finance related processes are adhered to for SOX compliance and efficient business operations
• Assist with process improvement projects that will enhance further collections
• Prepare weekly, monthly and ad hoc Collections metric reporting for management
• Provide support to Legal team and account managers with customer contract negotiations
• Analyze issues and trends and make recommendations for the resolution of system and process deficiencies