Head of Technical Account Management, Talon.One
$120-175k
More information about location
Marketing promotion software company
Be an early applicant
Marketing promotion software company
201-500 employees
Be an early applicant
$120-175k
More information about location
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- 10+ years of experience in client-facing technical roles, including 5+ years leading and scaling distributed Technical Account Management or similar teams in enterprise SaaS or Cloud environments
- A solid technical foundation, backed by a Bachelor's or Master’s degree in Computer Science, Engineering, Information Technology, or a related discipline
- Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
- Experience in writing or reviewing integration code in languages such as Python, JavaScript (Node.js), or Java to support and debug integrations
- Outstanding analytical and troubleshooting skills, with a data-driven approach to solving complex technical issues and identifying root causes and trends
- A collaborative mindset with the ability to work cross-functionally with internal teams — including Marketing, Development, and Sales — as well as external stakeholders at all levels
- Skilled in translating complex technical concepts into clear, concise communication tailored to both technical and executive audiences
- Strong interpersonal skills and emotional intelligence, allowing you to navigate change, foster trust, and drive success for both your team and your customers
What the job involves
- We are looking for an experienced and strategic Head of Technical Account Management to lead our global team and drive excellence in client onboarding and platform integration for Talon.One
- This leadership role is pivotal in shaping our Technical Account Management function and ensuring our customers maximize value
- Our international team of 15 Technical Account Managers is distributed across EMEA, US, and APAC, dedicated to ensuring seamless client onboarding and flawless platform integration for Talon.One
- We thrive on resolving client challenges daily, working in close collaboration with Customer Success Managers and development teams to act as expert consultants. Reporting to the Post-Sales Lead, you will lead this global team, fostering a culture of mutual support and deep problem-solving
- What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well
- Lead, coach, and develop the global Technical Account Management team, including regional leads across AMER, EMEA, and APAC
- Define, implement, and report on the Technical Account Management strategy and key performance indicators (e.g., time-to-value, customer satisfaction, escalations)
- Drive scalability and optimize Technical Account Management processes, tools, and documentation to enhance team efficiency and consistency
- Serve as the ultimate technical escalation point for critical customer issues, working with your team and internal resources to ensure timely and effective resolution
- Develop and implement programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use
- Champion customer retention and identify growth opportunities by consistently demonstrating the technical value and stability of Talon.One
- Act as a key technical advocate for customers, gathering and translating complex feedback to Product and Engineering teams to influence the product roadmap
- Build and maintain deep strategic relationships with key customers and collaborate closely with other Post-Sales functions within Talon.One
Our take
Paradoxical to its mission statement of creating developer-free promotion tools for companies, Talon.one was actually founded by several software developers. Boosted by a hard-hitting client list that includes Mercedes, Delivery Hero, and Adidas, Talon.one initiates and automates loyalty programs, discount campaigns and coupon offers for product-oriented businesses.
In 2022, Talon.one partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company. This collaboration with Big Commerce, alongside other companies involved in the project, highlights Talon.one's integration capabilities. It demonstrates the flexibility of Talon.one as it collaborated effectively with various software companies, showcasing its extensive potential in promotion tools.
Talon.one has a varied product service that includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions. It’s this variety that makes them such good partners on larger promotion strategies, as long as the quality remains rounded across all its products.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Dec 2018
$3.5m
SERIES A
Total funding: $3.5m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
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