Customer Account Manager, Sage

CA$57.6-148k

OTE

CA$57.6-88.8k

BASE

Plus bonus plan based on company and individual performance or a role-based commission plan

Mid and Senior level

Toronto

Vancouver

3 days a week in office

Business management software

Be an early applicant

Business management software

1001+ employees

B2BArtificial IntelligenceHRFinancial ServicesAccounting

Be an early applicant

CA$57.6-148k

OTE

CA$57.6-88.8k

BASE

Plus bonus plan based on company and individual performance or a role-based commission plan

Mid and Senior level

Toronto

Vancouver

3 days a week in office

1001+ employees

B2BArtificial IntelligenceHRFinancial ServicesAccounting

Company mission

To knock down barriers so everyone can thrive, starting with the millions of small and medium-sized businesses served by us, our partners, and accountants.

Job

Company

Role

Who you are

Bilingual in French + English, written and spoken, preferred
3+ years of business-to-business consultative sales experience achieving/overachieving an individual sales quota or equivalent experience is required
Must have excellent organizational and time management skills with the ability to prioritize
Experience in account management, channel sales, or in the software/technology industry is a plus
A fundamental understanding of business process and operations is a plus
General computer skills and a working knowledge of Microsoft Office products are required

What the job involves

As the Customer Account Manager at Sage, every day you will meet and exceed assigned sales goals and objectives through add-on sales, upgrades to existing accounts, or migration to additional Sage products/services while delivering an extraordinary customer experience
To thrive in this role, these goals are achieved through the effective management of an assigned territory consisting of existing Sage customers and their associated channel partners
A consultative, value-based selling approach is utilized to increase the adoption and utilization of Sage solutions via add-ons, upgrades, cross-selling, and connected services
Strategic Upsell & Cross-sell Collaboration with Sage Resellers
Proactively develop and execute joint upsell and cross-sell strategies in close collaboration with assigned Sage reseller partners
Identify and present opportunities for customers to adopt additional Sage 300/X3 modules, expand user licenses, or integrate complementary Sage solutions (e.g., payroll, CRM, analytics)
Educate and enable partners on new product features, value propositions, and sales methodologies to maximize joint revenue
Facilitate and participate in joint customer meetings and presentations, acting as a Sage product expert and relationship manager

Our take

The global business landscape is undergoing rapid digital transformation, where automated operations are becoming increasingly common across various teams and practices. However, smaller companies have often lagged behind in adopting these new technologies. Sage, the market leader in accounting, financial, HR, and payroll solutions for small and medium-sized businesses, is bridging this gap by providing access to business innovations for companies of all sizes.

Founded in 1981, Sage initially developed software for its own company, pioneering automation in print estimates and basic accounting processes. Since then, the company has expanded its offerings, introducing automation to a wide range of operations. Today, Sage offers a diverse portfolio of cloud-based products, including Sage Intacct for financial management in mid-sized businesses and SageHR for enhancing connections between companies and their staff.

Throughout its history, Sage has consistently delivered innovative solutions to its clients and has earned a place in the prestigious FTSE 100 index. Recently, the company has shifted its focus towards strategic acquisitions and partnerships with other technology leaders to enhance its product offerings. One notable acquisition is Spherics, a carbon accounting solution, which will aid SMEs in their journey towards achieving net-zero carbon emissions.

Freddie

Company Specialist at Welcome to the Jungle

Insights

4% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (4.1)

Company

Company benefits

100% paid premiums for health, dental, and vision coverage
RRSP contribution match (100% up to 4%)
35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days)
18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after the hire date
Sage Wellness Rewards Program (annual fitness reimbursement)
Library of on-demand career development options and ongoing training offerings

Company HQ

Newcastle upon Tyne, UK

Leadership

Steve Hare

(CEO)

Former Partner with Apax Partners. Experience as CFO at Invensys and two other companies. Joined Sage in 2014 as Group CFO before becoming CEO in 2018.

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