Senior Technical Account Manager (TAM), Aviatrix Systems

• 4+ years in a technical account management position
• Strong background in technical cloud consulting and/or customer support preferably with Cloud Service Providers and/or SaaS vendors
• Deep understanding of cloud networking and security
• Proficiency in network configuration, performance optimization, and health analysis, with knowledge of network automation tools like Terraform
• Demonstrated ability to lead change management processes, execute upgrade plans, and conduct feature testing in development environments
• Excellent communication skills, active listening, and clear articulation of technical concepts
• Strong relationship-building skills to manage long-term client relationships effectively

Desirable

• As a Senior Technical Account Manager (TAM) at Aviatrix, you will play a crucial role in fostering our customers' innovative and transformative endeavors on their cloud networking journey
• This position is not sales-oriented; instead, it gives you the opportunity to be the primary technical advisor and 'voice of the customer' for organizations spanning start-ups to Fortune 500 enterprises
• Your responsibilities include collaborating closely with customers to understand their network architecture, providing expert guidance on industry best practices, and delivering operational excellence by enhancing network efficiency, security, and performance
• Architecture Stability: Provide best practice guidance to customers implementing critical solutions to meet performance, resilience, and business requirements
• Performance Analysis: Conduct detailed reviews and present periodic evaluations of operational performance to customers, including service disruptions, metrics, and prelaunch planning
• Customer Advocacy: Champion and advocate for customer requirements within Aviatrix by participating in customer meetings and providing technical guidance and support, including troubleshooting and issue resolution
• Strategic Expertise: Serve as the primary point of contact for clients, offering guidance on the entire journey of Aviatrix products and the customer's architecture. Support includes addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges
• Platform Health and Operational Rigor: Help ensure customer health on Aviatrix by guiding proactive and reactive support during critical moments, and support in transforming and modernizing IT operations and cloud operating models using Aviatrix effectively