Enterprise Customer Success Manager (German or French- Speaking), Handshake
+ Equity Options
The career platform for Gen Z
Job no longer available
The career platform for Gen Z
1001+ employees
Job no longer available
+ Equity Options
1001+ employees
Company mission
To democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.
Role
Who you are
- Fluent in English and French / German
- 4+ years of experience in Customer Success or Account Management - managing complex Enterprise and/or Strategic accounts
- Experience owning a book of business, managing renewal and upsell processes
- You have a track record of excellent executive-level communication skills with customers and internal stakeholders
- You are a flexible and creative problem solver: You are scrappy, curious, and can wear different hats to make things happen
- You bring a data-informed approach to their work; able to communicate outcomes in a compelling and tangible way to employers
- You’ve demonstrated strong project management and time management skills - ability to stay organized and manage multiple projects simultaneously
- You’re eager to roll up your sleeves and make things happen with a bias for action
- Experience with SaaS
- Able to translate business goals into outcomes and build a process that aligns with customer needs
What the job involves
- Reporting to the Director of Customer Success and Operations, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product
- As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners
- Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers’ business objectives and set-up key workflows and processes based on the unique needs of the employer
- The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse
- Own the core relationship with Handshake’s most strategic customers (Fortune 50, 100, 500) across seniority levels and European markets
- Own the core relationship with Handshake’s most strategic customers (Fortune 50, 100, 500) across seniority levels and European markets
- Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners
- Identifying opportunities and initiatives that will improve our Customer Success activities and processes resulting in better customer health, higher retention and expansion rates
- Learn your book of business inside and out to effectively position Handshake’s value proposition, always linking it back to key business issues of the customer
- Evolve the customer journey, helping scale internal process to support hundreds of premium employers
- Synthesize voice of customer from qualitative and quantitative feedback, share with leadership and cross-functional partners
- Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
- Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc
Salary benchmarks
Our take
The three founders of Handshake established their company in an attempt to eliminate inequality and make the student hiring landscape fairer. The Handshake platform acts as a LinkedIn for college students, pairing students from every walk of life with more than 650K employers, including the entire Fortune 500, which includes Google and Nike.
The graduate recruitment platform is open to any student with a valid @.edu email address, with more than 17M active users from thousands of colleges and universities. With a student-first philosophy, the company generates revenue from both universities and employers rather than students.
Valued at $3.5B, Handshake has gained traction in a competitive market, although it has strong competition from recruiting giants LinkedIn and Indeed. It stands out, however, by helping students build new relationships and skills, rather than simply making connections to people they already know.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES F
May 2021
$80m
SERIES E
Total funding: $434m
Company benefits
- Health Insurance: Comprehensive medical , dental, and vision coverage
- Fertility and family forming: Through a partnership, Handshake offers comprehensive family benefits, including infertility treatments and a $15K stipend, to its employees.
- LGTBQ+ coverage: All medical plans cover transgender services.
- Mental health: Discounts on a variety of wellness apps and an Employee Assistance Program with access to five free counseling sessions.
- Tax savings: Tax-advantaged benefits to save money on healthcare, dependent care, and other expenses.
- Learning & development: Employees are provided with an annual stipend to use towards professional development, career development workshops, manager trainings, and 1-on-1 coaching through external partnerships
- Community leader support: Employee Resource Group leaders are compensated with a quarterly bonus for the high-impact work the role requires
- Parental leave: Leaves of 16 weeks for birth-giving parents and 10 weeks for non-birth-giving parents; the policy applies to adoptions as well. Handshake also partners to provide one-on-one coaching on preparing for leave and coming back from leave
- Flexible time off: No accrued time off or waiting period to take vacation. Two paid flexible holiday days off to observe holidays that closely align with religious, cultural, and personal needs
- Sabbatical: Paid six-week sabbatical to recharge and reset beginning at six years of continuous, full-time employment, and every four years thereafter
- Volunteer time off: Two days off for social and civil activism, volunteer work, and/or any related activities, including attending and participating in protests
- Equity: Our equity program includes grants at hire, refresher grants after two years of tenure, and grants alongside promotions.
- Financial management: Handshake partners to provide free professional financial planning services.
Company HQ
Financial District, San Francisco, CA
Leadership
Garrett Lord
(Co-Founder & CEO)Majored in Computer Science at Michigan Technological University. Interned at Palantir Technologies before co-founding Handshake in 2012.
Ben Christensen
(Co-Founder)Graduated from Michigan Technological University with a degree in Computer Networking & Systems Administration. Interned at Target and worked as a Developer at Up and Running Software. Was part of Arbor Networks' ASERT Security Research team.
Scott Ringwelski
(Co-Founder)Attained a degree in Computer Software Engineering from Michigan Technological University. Co-founded Handshake in 2012.
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