Partnerships Coordinator, Vivid Seats

• Experience in account management, partnership marketing, and/or sales
• Exceptional people skills with an innate ability to build relationships
• Outstanding organizational skills and a laser focus on details
• Strong written and verbal communication skills
• Proficient client service skills with an ability to anticipate opportunities and challenges
• Understanding of basic eCommerce concepts
• Ability to see things through to resolution

• As a Partnerships Coordinator, you will be expected to thrive in a hard-charging environment and a role that is fluid and flexible
• This person should be incredibly organized, ready to learn, and hungry to achieve and make an impact
• The Partnerships Coordinator will be responsible for managing Vivid Seats’ day-to-day relationships with a number of its most important partners, ensuring our partnerships are effective and our partners and customers have a great experience with us
• Also, this person will be expected to build exceptionally strong relationships while contributing culturally to the team and the company
• Manage and execute partnership agreements by ensuring all contractual obligations are met, including branding, activations, and order fulfillment
• Act as the main point of contact for assigned partners, developing strong relationships and maximizing the potential of each partnership
• Assist with the roll out of new product enhancements and partner onboardings
• Manage the technical implementations of new partnerships
• Collaborate with internal teams (Marketing, Engineering, Product, Customer Experience) to enhance our partnerships and solve challenges
• Coordinate with internal teams to track key projects and progress towards deadlines
• Create and analyze reports focused on partnership success metrics in order to identify trends and make recommendations that drive increase in revenue
• Support the entire Partnerships and Business Development team on projects as needed
• 30 days in...
• Complete new hire orientation, gaining the resources you need to be successful
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
• Acclimate to team and company norms, business objectives, and Vivid Seats values
• Learn our various types of partnerships, their structure and day-to-day operational requirements
• Become familiar with department reporting, analytics, and internal tools
• 90 days in...
• Contribute to and enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies
• Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives
• Understand our different partner structures and be able to independently audit partner sites, coordinate assets and monitor project timelines
• Own, create and analyze internal reports
• 180 days in...
• Apply methods to execute individual tasks that positively impact the team
• Play an active role in continued learning to advance skill sets necessary for team goals
• Become a trusted point of contact and resource for partners to assist them and their needs and requirements

• Health, dental and vision packages: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.
• Retirement and savings programs, continuing education opportunities, and rewarding performance incentives.
• PTO, mental health days, and maternity/paternity policies.
• Company-wide town-halls, hackathons, product demos, in-office happy hours, holiday and summer events, company-sponsored sports leagues and competitions.
• Gym membership fees, wellness weeks, access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces.
• Hybrid working arrangements at accessible office locations. Company-provided laptops, monitors, & software in-office. Room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.

Total funding: $9.7m

Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.