Technical Product Manager, Deskpro

The size of the company means you have direct access to your manager and the CEO, who is very involved and always eager to hear everyone's opinion and advice. There are weekly team and company meetings where each employee gets a say. There is no micromanagement and great trust allowing everyone to perform.

Management is very helpful throughout the onboarding process and beyond. Management cares about both your professional and personal life and is always ready to help. You feel at ease at work and can talk to anyone. A relationship of great friendship and trust is established and encouraged.

Deskpro is growing fast at the moment. The product is developing rapidly, with many new features introduced, and everyone contributes. There is a steady constant inflow of new hires without losing the family feel of the company. Great referral bonus and share options for full time employees.

From the first day I joined, I was encouraged to take ownership of my work, give fresh inputs, and pursue the adaption of new tools to improve our current workflow and process. After expressing my interest, I was able to explore other areas of work such as recruitment, attending conferences etc.

Our core product is inherently complex as a helpdesk software. This means that you'll get to work on interesting UX and UI briefs, and have some valuable experience in designing for a SaaS product in your portfolio.

Unlike working in an established organisation, Deskpro gives you meaningful equity. In participating in the employee options scheme, you'll receive compensation for the high-impact work you contribute.

Deskpro is growing rapidly and there are plenty of roles that offer great opportunities for individuals looking to learn and grow with the company, but everyone can still feel like they're making an impact.

The company is very generous and offers a number of employee benefits and perks. But there is also a great sense of care and respect amongst the whole company that creates a healthy working environment.

There is a real sense of commitment to the company across all the departments, you can tell that everyone cares about the success of Deskpro and all work hard to achieve that.

There are clear goals laid out with consistent progression available, whether through salary or responsibility. Due to the size of the team, you have lots of autonomy allowing you to develop skills quickly and have confidence in your ability.

Deskpro has lots of autonomy, but you still have management available to help work through new project ideas and to help prep for big meetings or demos. Giving support without feeling enclosed!

All of the roles at Deskpro come with lots of Autonomy, everyone in the company is a problem solver, always looking to see how they can improve processes throughout the company or customer journey. The team are really keen to take a good idea and run with it!

Lots of collaboration between teams, always looking to help each other out. Really enjoy work socials with the team as all very friendly people, easy to get on with.

It is pretty cool to know that the impact of customer support software can be instant and so wide ranging. Client base is such a mixture of organisations, which is always really interesting. From large multi-nationals to governments to small startups. Not just an internal tool as used by customers of our clients (end-users). Also nice to be able to give free accounts to volunteer accounts and discounts to charities.

There are some big companies in the helpdesk software space >1,500 employees. We are a small tight-knit team, and taking them on and winning deals against them is really exciting. A lot of autonomy in the company, so people are self-motivated and driven to help us produce an amazing product with a small team.

The product is big, and the list of feature ideas is big, but the team is small and tight-knit. There's a lot of work to go around but everyone knows what needs to be done and we all just do it. There's not a lot of micro-managing. A huge benefit to this sort of culture is that developers are trusted to make decisions and my opinion really matters. I feel like I make a big impact. I'm not just a cog in the machine.

The team is really supportive when it comes to introducing new processes or technology. We have a sort of RFC discussion board where you can discuss an idea, and if the team agrees, then it's actioned. It just means our tech stack generally stays pretty up to date, and we're not afraid to implement new things. This appeals to me as an engineer because I never feel like my skills are falling behind.

The team is still relatively small, but the company is growing quickly. There's a sense of everyone doing their best to just get on with what needs to be done. From a career perspective, I think this makes for a good environment to try out new things. I can work alongside the designers to create features or tweak UX, I can volunteer to spearhead a particular feature, I could volunteer to participate in a pre-sales call with a customer... So I'd say it's a very dynamic role, and you can really make it whatever you want it to be. I feel like I have some wiggle-room to explore where I want my career to go.