Product Support Engineer Intern, Skydio

Salary not provided

Compensation: The hourly rate for this position is $47/hr for Undergrad, $53/hr for Graduate students, and $58/hr for PhD students*

SQL

Python

C++

San Francisco Bay Area

More information about location

3 days a week in office (San Mateo, CA)

Autonomous drones for DFR, inspection, and national security

Be an early applicant

Autonomous drones for DFR, inspection, and national security

501-1000 employees

B2BArtificial IntelligenceManufacturingDrones

Be an early applicant

Salary not provided

Compensation: The hourly rate for this position is $47/hr for Undergrad, $53/hr for Graduate students, and $58/hr for PhD students*

SQL

Python

C++

San Francisco Bay Area

More information about location

3 days a week in office (San Mateo, CA)

501-1000 employees

B2BArtificial IntelligenceManufacturingDrones

Company mission

To make the world more productive, creative, and safe with autonomous flight.

Job

Company

Role

Who you are

Currently pursuing a degree in Electrical, Mechanical, Industrial Engineering (or a related field)
Have basic software development knowledge, preferably with c++, Python, Cloud VMs, analytics platforms (e.g., Databricks/SQL) and a solid grasp of AI (e.g., Claude, LLMs)
Strong technical troubleshooting and problem-solving skills, and familiarity with triage and escalation workflows
Understanding of network architecture/troubleshooting for WiFi and 5G LTE cellular networks
Experience performing hardware failure analysis and related tasks at a project level
Familiarity with autonomous robotics and IoT software concepts
Ability to work autonomously, with excellent interpersonal and written communication skills
Ability to efficiently collaborate with others to quickly create high-impact solutions

What the job involves

About the role: Skydio is looking for a highly motivated individual currently enrolled or recently graduated from a hardware-related engineering degree program to intern with the Skydio Product Support Engineer (PSE) team this summer
During this 8-10 week program, you’ll utilize your knowledge of electrical/mechanical engineering along with basic software skills to assist in root cause failure investigations, triage technical customer failure escalation reports to various Skydio Engineering teams, and work with the manufacturing teams on quality improvement signals coming from customers
You’ll also collaborate with other PSEs to perform key operational tasks along with tool and process improvements benefiting Technical Support Representatives (TSR) and Product Engineering teams
This role is ideal for someone looking to gain practical insights into how IoT products are designed, built, and supported as they prepare to enter the full-time employment market
Assist with customer failure analysis triage involving Skydio drones, docks, and accessories
Assist with work to identify product failures that require Engineering or Manufacturing changes
Help with proactive product quality initiatives involving customers and product updates/upgrades
Make improvements to diagnostic processes used by Skydio Support team TSRs to troubleshoot and resolve customer issues
Assist other PSEs in creating content for weekly/monthly feature/bug prioritization and planning meetings with Product teams
Assist TSRs and PSEs in swarming high-priority product incidences to mitigate operational downtime risk
Build analytics dashboards in Databricks and use data to inform decision making

Our take

A leader in autonomous flight, Skydio builds drones that can track and film targets while avoiding obstacles. Its products have a wide range of applications, most notably for businesses that need to undertake inspections in unsafe places. The drones are also valuable to search and rescue efforts, police forces, and the US army.

Backed by a range of top investors and strategic partners (including Andreesen Horowitz, Levitate Capital, and Next 47) Skydio sets itself apart from its competitors by marketing its products predominantly to businesses. With technology such as 3D scanning and a 360-degree superzoom mode, its drones have a wide range of applications and functionality.

The company raised funding in 2023, which has boosted its valuation to over $2B. It has since focussed on R&D, developing and launching the X10 model which is designed for first responders and the military, as well as enhancing its remote control and thermal imaging capabilities. On top of this it's also been awarded two contracts to expand the use of advanced autonomous drones across key operational units by the US Air Force. As the largest American drone company, there is no reason Skydio shouldn't remain a key industry actor for years to come.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

24% employee growth in 12 months

Glassdoor (4.7)

Company

Funding (last 2 of 7 rounds)

Nov 2024

$170m

SERIES E

Feb 2023

$230m

SERIES E

Total funding: $741m

Company HQ

Western Hills, San Mateo, CA

Leadership

Adam Bry

(Co-Founder & CEO)

Having studied at MIT, they spent a year and a half at Google as a Software Engineer. They left this position in February 2014 to co-found Skydio.

Abraham Bachrach

(Co-FOunder & CTO)

Earned a PhD in Electrical Engineering and Computer Science from MIT, and was a Software Engineer for Google's Project Wing.

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