Mid-level Data Scientist, Trustpilot
Applied AI B2C
+ Bonus
Office located in Central London
Consumer review website
Be an early applicant
Consumer review website
501-1000 employees
Be an early applicant
+ Bonus
Office located in Central London
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- To succeed in this role, you’ll bring hands-on experience developing and deploying machine learning solutions, especially in areas such as ranking, search, recommendations, and personalization
- You’ll also demonstrate a strong understanding of user behavior data and how to use it to influence product development
- A product mindset and ability to work cross-functionally are essential
- Experience working in a Data Science or Machine Learning role, ideally on consumer-facing products like search, ranking, recommendations, personalization, or discovery
- Strong hands-on ability with ML modeling, including semantic search, ranking algorithms, clustering, recommendation systems, and natural language processing (NLP), with a track record of deploying models to production
- Strong skills in data analysis, statistical modeling, and computational problem-solving; ideally with a background in a quantitative field such as Statistics, Mathematics, Physics, or Computer Science
- Comfortable working with large-scale data and behavioral/user interaction data, and using it to build impactful, data-driven product features
- Proficient in Python and SQL, and confident working across the full ML lifecycle from exploration to deployment
- Experience with cloud platforms like GCP (preferred), AWS, or Azure, and tools such as BigQuery, Vertex AI, and Airflow
- Familiarity with ML production tooling and infrastructure, including CI/CD workflows
- Comfortable using metrics to monitor, iterate, and improve model performance
- Excellent communication skills — able to engage clearly and effectively with both technical teams and business stakeholders
- Collaborative and agile— experienced in working closely with Product Managers, UX Designers, and Engineers within cross-functional teams to create impactful solutions
- You take ownership, move quickly, and are driven to solve real user problems with scalable, measurable, and maintainable solutions
What the job involves
- In the B2C Applied AI team, we’re focused on leveraging AI and ML to improve how people discover, interact with, and trust businesses on Trustpilot
- We are seeking a Data Scientist to join our B2C Applied AI team to build intelligent, data-driven product features that improve user experience and deliver business impact
- You will collaborate closely with a cross-functional team of engineers, product managers, designers, data analysts, and ML engineers to develop and maintain impactful AI/ML models at scale
- This role is a great opportunity to make a real product impact by applying the state of the art in AI and ML
- You'll work on some of our most exciting Data Science initiatives aimed at improving the Trustpilot consumer experience: from ranking and recommendations to natural language processing and search
- Build, deploy, and maintain production-ready ML models that directly power features used by millions of users
- Collaborate closely with engineers, product managers, and designers to develop user-facing features informed by ML and experimentation
- Use data and model insights to identify new opportunities for personalization and discovery across our platform
- Take ownership of specific ML features or components and drive them from concept to production and iteration
- Work with leading tools such as GCP Vertex AI, BigQuery, Airflow, and emerging ML technologies
- Be a part of a friendly, diverse, innovative, international team and workplace that encourages learning and growth
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.3m
LATE VC
Total funding: $179.2m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
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