Associate Solutions Engineer, NinjaOne
German Speaker
More information about location
Office located in Alexanderplatz, Berlin
Endpoint IT management platform
Open for applications
Endpoint IT management platform
501-1000 employees
Open for applications
More information about location
Office located in Alexanderplatz, Berlin
501-1000 employees
Company mission
To simplify IT operations, making IT teams more efficient and users more productive.
Role
Who you are
- At least 2 years' experience in a customer service-related position
- German at C1/C2 Level
- Previous experience with IT software helpful, but not required
- Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
- You exercise sound judgment and prioritize based on customer impact
- As a lifelong learner you are adaptable to new technologies and embrace change
- Polished verbal and written communication skills that deliver messages with a customer first mindset
- You can work independently and with a team in a global environment
- Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement and follow policies, processes and procedures
- You are highly organized
- Experience with ZenDesk or other CRM ticketing software preferred
- Driven and self-motivated you; you set the pace for yourself and others around you
- Customers, clients and teammates see you as a problem solver that brings all the details to the solution
- Empathy, patience and a sense of humor - we work hard and have fun doing it!
What the job involves
- As an Associate Solutions Engineer at NinjaOne you will play a critical role in the customer lifecycle from early sales software trials to 30 days post implementation
- In your role you will be front line response to customer inquiries through email, phone and ticketing systems (ZenDesk) and will evaluate complexity of requests, supply instruction and documentation to clients in a timely manner or escalate to support or senior sales engineers
- Through your service, organized project management and knowledge; potential customers will have an opportunity to see and feel what our world class support experience is all about
- As an integral part of the team, you will streamline the onboarding experience and shorten the time to customers going live on our platform, while delivering an exceptional service experience
- Guide our customers through the implementation of the NinjaOne solution
- Work closely with our sales teams to understand customer requirements and provide sales support
- Partner with our account management department to meet the needs of our existing customers
- Take initiative and provide promt, accurate follow-up to tickets and support calls
- Collaborate with cross-functional teams to resolve critical product issues, develop solutions to minimize cycle time for problem resolution and make improvements for future releases
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams such as the creation of new knowledge base articles
- Work a set schedule Monday - Friday 8am - 5pm Berlin time
- Other duties as needed
Our take
NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.
The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.
Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A grand influx of funding will allow the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Feb 2024
$231.5m
SERIES C
Mar 2020
$30m
GROWTH EQUITY VC
Total funding: $261.5m
Company benefits
- Flexible working hours with hybrid office options
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Collaborate with a curious, kind, international and intercultural workforce
Company values
- We are CURIOUS - At Ninja, everyone’s opinion matters. We challenge the status quo, we ask questions, and we provide suggestions
- We have INTEGRITY - We want to work with people who have strong moral principles. People who are honest, respectful, and helpful
- We practice KINDNESS - We are friendly, considerate people who practice empathy in our everyday interactions
- We show HUMILITY - We amplify other’s achievements above our own. And we don’t take ourselves too seriously
- We are BUILDERS - We are constructive with our thoughts and actions, and we always take a hands-on approach, whether it’s building great technology, communities, or careers
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Sal Sferlazza
(CEO)Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.
Christopher Matarese
(President & CFO)Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.
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