Client Implementation Project Manager, Transcarent
$105-125k
+ Corporate bonus program or a sales incentive (target included in OTE) as well as stock options
More information about location
Consumer-directed health and care experience
Be an early applicant
Consumer-directed health and care experience
201-500 employees
Be an early applicant
$105-125k
+ Corporate bonus program or a sales incentive (target included in OTE) as well as stock options
More information about location
201-500 employees
Company mission
To put people in charge of their health and care.
Role
Who you are
- This role requires a blend of project management expertise, client relationship skills, and technical knowledge to deliver exceptional service and drive client satisfaction
- Proven experience in project management, preferably in a client-facing role within the technology or software industry
- 7+ years of experience leading large, complex projects or 10+ years of experience with less complex and/or smaller projects
- Strong organizational, communication, and problem-solving skills
- Ability to manage multiple projects simultaneously and work under pressure
- Experience managing matrixed cross-functional project teams
- Outstanding executive facing communication (written and verbal, effective virtual presence)
- Ability to understand and communicate technical information to non-technical stakeholders
- Familiarity with software implementation processes and technical concepts
- Experience with Jira, Confluence, SharePoint, diagramming solutions (Lucid Chart, Miro, Visio)
- A customer-centric mindset with a passion for delivering exceptional service and building strong client relationships
- Accredited bachelor's degree in healthcare administration, Business, Information Technology, or a related field
- Project Management Professional (PMP) certification is a plus
- Must be able to recognize, understand, and adapt to shifting priorities, effectively guiding others to make the necessary adjustments
- Ability to adapt to changing client needs and project requirements, demonstrating flexibility and resilience
- Preferred to have experience in a fast-moving start-up environment
What the job involves
- As a Client Implementation Project Manager, you will play a pivotal role in ensuring the successful onboarding and implementation of our solutions for new clients. You will be the primary point of contact for clients during the implementation phase, guiding them through the process, addressing their needs, and ensuring a smooth transition
- Lead Implementation Projects: Manage the end-to-end implementation process for new clients, including planning, execution, monitoring, closure and transition to the account team
- Client Communication: Serve as the main point of contact for clients, providing regular updates, addressing concerns, and ensuring all requirements are met
- Project Planning: Develop detailed project plans, timelines, and milestones to ensure timely and successful implementations
- Team Coordination: Collaborate with cross-functional teams, including Sales, Consultant Relations, Business Intelligence, Marketing, Product, Engineering, Solutions, Finance, and Client Success teams to ensure all aspects of the implementation are aligned and executed effectively
- Risk Management: Identify potential risks and develop mitigation strategies to ensure project success
- Training and Support: Provide training and support to clients to ensure they are fully equipped to use our solutions effectively
- Reporting: Provide comprehensive reports to multiple stakeholders, from the planning phase through successful activation and transition to the Account Team
- Continuous Improvement: Gather feedback from clients and internal teams to identify areas for improvement and implement best practices
Our take
More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality and increased friction, as opposed to self-insuring through a traditional insurance company.
Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.
The business has grown steadily, merging with BridgeHealth and partnering with Walmart, and now serves over a million members across the US. With a substantial amount of funding, Transcarent has entered the world of healthcare Unicorns.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2024
$126m
SERIES D
Jan 2022
$200m
SERIES C
Total funding: $424m
Company values
- People - We put our Members first, believe our People are our greatest asset, and strive to be the best partners
- Active Learning - We constantly aim to improve and help one another grow by asking “how can I do better?”
- Care - We are driven by our mission and put care ahead of cost - treating everyone with compassion and empathy
- Energy - We are doers - we move quickly and with good judgement
- Results - We deliver measurable results and bring a results-oriented mindset to every challenge
Company HQ
South Park, San Francisco, CA
Articles
Leadership
Glen Tullman
(CEO)Former CEO at Enterprise Systems, Allscripts and Livongo and Founder & Managing Partner at 7wireVentures for 7 years.
Snezana Mahon
(COO, not founder)Qualified pharmacist with experience as a Vice President at Evenorth and Express Scripts prior to being made COO for Transcarent.
Praful Kaul
(CTO, not founder)An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering prior to becoming CTO for Transcarent.
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