Senior Field Enablement Business Partner, Twilio
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 4-5+ years in sales enablement, sales operations, or direct sales experience, with at least 3 years in a strategic enablement/business partner role
- Proven success in driving measurable impact through enablement programs
- Strong understanding of the B2B sales cycle, particularly in SaaS or complex sales environments
- Experience with sales enablement platforms (e.g., Highspot, Salesloft, Gong), LMS, and CRM systems (e.g., Salesforce)
- Excellent communication, facilitation, and stakeholder management skills
- Analytical mindset with the ability to interpret data and make informed decisions
- Self-starter with the ability to manage multiple initiatives in a fast-paced, dynamic environment
- Understanding of sales processes, gained from having worked closely with sales teams, or from having been a sales professional
- Team player who recognizes team contributions and celebrates team wins, who is open to new ideas, and comes with a positive attitude, a sense of urgency, and willingness to try what is needed to achieve project goals
- Demonstrates different influence styles as appropriate to each situation while maintaining positive relationships
- Builds and maintain trusting relationships with peers and stakeholders
- Knowledge of current and emerging adult learning theory, and how to put it into practice when designing learning initiatives
- Ability to leverage Bloom’s Taxonomy to establish learning outcomes and results
What the job involves
- This person in this position will report directly to the Senior Manager, GTM Field Enablement working closely with their peers in the GTM Enablement organization as we continue to transform the business and state of Enablement
- If you like adding value and seeing the direct impact of your work, this role is for you
- If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, again,this role is for you
- As a Senior Field Enablement Business Partner, you will play a strategic role in aligning sales enablement initiatives with business objectives, acting as the connective tissue between sales leadership, marketing, product, and operations
- You will be responsible for designing, executing, and optimizing enablement programs that empower sales teams to perform at their best, shorten ramp times, improve conversion rates, and drive revenue growth
- You’ll partner closely with sales leaders to identify skill gaps, define key competencies, and deliver tailored enablement solutions across the entire sales lifecycle
- Deliver content tailored by audience
- Contribute to knowledge bases, training sessions, knowledge development, and weekly updates
- Proactively engage with the leadership team to plan, prioritize and execute on the enablement plan
- Provide feedback on the effectiveness of curriculums. Propose adjustments or new curriculum additions
- Partner with the Learning Design Experience team to develop learning objectives and measurable outcomes for all enablement programs in your area
- Follow through on the adoption of pre / post- evaluations and metrics of enablement programs
- Maintain knowledge of Twilio’s competitor’s products, company direction, financial stability, etc
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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